Student Services Manager

Year Up, Inc; Seattle (WA); Hybrid; USD 80,000 - 82,000; Full time

Benefits offered by this job

Healthcare options

Dental coverage

401(k) match

Paid vacation

Job summary

Year Up United seeks a Student Services Manager to provide professional support services to prospective and current Year Up United students. You will conduct one-on-one assessments, coordinate onboarding, and connect students with external resources to mitigate barriers.

You will lead direct services, supervise interns, and collaborate with site teams to strengthen partnerships and program growth while maintaining confidentiality and ethical standards.

Qualifications

• 2–4 years of experience preferred in advocacy or case management.
• Master of Social Work strongly preferred; SIFI certification to supervise MSW interns may be required.
• Knowledge of crisis intervention protocols and available local resources.
• Existing network of social services contacts in the local region.
• Proven ability to document case management and write clear notes.
• Strong organizational and time management skills; effective communication.
• Experience with group facilitation; uphold confidentiality and ethics.
• Commitment to diversity, equity, and inclusion and Year Up United values.

Responsibilities

• Engage prospective students and conduct interviews to assess readiness.
• Provide direct case management support and crisis intervention as needed.
• Document student interactions and referrals in the organization’s database.
• Develop psycho-educational and community resource groups as needed.
• Manage Student Services interns and provide supervision for licensure.
• Represent Student Services in site meetings and coordinate with partners.
• Build partnerships with community organizations to expand services.

Skills

Advocacy

Case management

Crisis intervention

Interagency networking

Communication

Group facilitation

Confidentiality

Social work

Education

Master of Social Work

SIFI certification

Job description

OVERVIEW

The Student Services Manager will report directly to the [HIRING MANAGER TITLE] and will provide professional support services to prospective and current Year Up United students. The Student Services Manager is responsible for monitoring and supporting students’ success throughout the program by assessing external readiness factors and intervening as appropriate to assist with barrier mitigation and reduction. This role includes direct case management support of students, building internal program capacity for student services, and expanding access to external resources for delivering counseling and related social services. To be successful in this role, you will be an experienced social work professional who thrives in fast-paced, dynamic environments. You will be skilled at working in a multidisciplinary setting while also being comfortable testing new infrastructure, providing feedback, and participating in conversations about program growth and how to best support our students and interns. In addition, you will maintain the highest levels of confidentiality and ethics, and possess an ability to communicate with and relate to diverse audiences. In keeping with Year Up United values, the Student Services Manager will also have the opportunity to interact with students as a coach, group facilitator, and advocate, participating in creating and sustaining a positive educational environment, with trust among students, staff and site leaders.

KEY RESPONSIBILITIES

Program Enrollment and On-boarding

Participate in prospective student engagement activities to identify students who will be successful in the Year Up United program

Conduct one-on-one interviews and assessments of prospective students to assess readiness and Year Up United’s ability to support them through the program

Conduct Onboarding Student Support Plan interviews and written plans for conditionally accepted students

Collaborate with site-based staff to address student needs and barriers by sourcing community supports and referring students to resources (e.g. healthcare, childcare, legal representation)

Other duties as assigned

Direct Services

Build relationships with students through individual meetings, group sessions, and by being a visible presence on site and/or virtually

Provide one-on-one crisis intervention to assess student and intern needs, stabilize, and provide a Barrier Reduction Support Plan connecting students to appropriate available resources

Document student/intern interactions, case management work and referrals in the organization’s database tracking system

Develop and facilitate supportive or psycho-educational and community resource groups (e.g. benefits enrollment, wellness, life skills, prevention groups) as needed

Program Development and Functional Team Support

Participate actively as a member of the Students Services team, contributing ideas and recommendations for improving programming and processes based on student needs and staff experiences

Manage Student Services interns (BSW, MSW) supporting the site, and direct their work as needed.

Provide supervision for licensure as needed

Represent Student Services in weekly site level meetings to discuss the progress of students and interns, and to develop interventions and provide direction, as appropriate

Serve as a consult for staff as they support students and interns through Program

Make recommendations to the Year Up United STS team to strengthen partnerships for student support services offered on-site and off-site

Partnership Development & Capacity Building

Initiate and manage the building of new relationships with community-based organizations and social service agencies to address student needs.

Develop, steward, and enhance existing relationships

Make recommendations to Year Up United Student Services team, site leadership, and college partners to improve collaborative experiences for the student support services offered on-site and off-site

Site Team/Learning Community Member

Serve as a member of a learning community (LC), supporting student programming and program facilitation on a weekly basis

Participate in staff meetings and trainings and complete LC required tasks

Develop supportive and trusting relationships with students and act as a tertiary level of support for all students by consistently interacting with the learning community programmatic activities

QUALIFICATIONS

2-4 years of experience preferred, specifically as an advocate or case manager for historically underserved and disenfranchised individuals, particularly young adults

Master of Social Work degree from an accredited school of social work is strongly preferred (the ability to secure the SIFI certification is required in order to manage Student Services MSW interns)

Knowledge and understanding of crisis intervention protocols and modalities

An existing network of contacts within, and extensive knowledge of the social services resources available in the local region

History of cultivating relationships and building alliances with agencies and schools

Proficient in professional case management documentation with skills in creating support plans and capturing clear written case notes

Strong organization and time management skills

Effective communication skills and the ability to connect with people from a variety of lived experiences

Experience with facilitation and instruction in group environments

Uphold company core values in all interactions

A proven passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up United

Understanding of the Opportunity Divide and its drivers

Commitment to diversity, equity, and inclusion

Salary Range: $80,168 - $82,000 #LI-Hybrid

WORKING AT YEAR UP UNITED

Starting January 5, 2026, employees are expected to work on-site at least two days per week (Monday through Thursday dependent on job requirements). To be eligible for employment, candidates must live and work in a state (or an approved proximate state*) where Year Up United operates. For a list of eligible locations, please visit: https://www.yearup.org/job-training/locations *Approved proximate states where Year Up United operates are: Connecticut, Indiana, New Hampshire, New Jersey, South Carolina and Virginia.

COMPENSATION & BENEFITS

Year Up United has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process. Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants. Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year. ** This is an exempt role (paid on a salaried basis). **

ORGANIZATION DESCRIPTION

Year Up United is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up United is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up United’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up United has directly served more than 40,000 young adults since its founding in 2000. Year Up United's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington. Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up United is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

COMMITMENT TO DIVERSITY

Year Up United embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/ Year Up United is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.