Student Services Manager

University of Alaska; Kodiak (AK); On-site; USD 68,000 - 82,000; Full time

Benefits offered by this job

Tuition waivers for employees and for

Retirement options

Annual leave and 12 paid holidays

Job summary

Kodiak College, part of the University of Alaska system, seeks a Student Services Manager to lead academic advising across the undergraduate lifecycle on Kodiak Island. You will shape a comprehensive, student-centered model and drive improvements from enrollment through degree completion.

The role requires strong interpersonal skills, supervisory experience, and knowledge of student development theory to interpret placement and policy nuances.

Qualifications

• Bachelor's degree plus two years' experience in academic advising or related student support in higher education.
• Master's degree preferred.
• Knowledge of rules, regulations, policies and ability to interpret them.

Responsibilities

• Provide leadership, administrative oversight, and operational direction for the university's academic advising.
• Create, implement, and evaluate a comprehensive, student-centered advising model for undergraduates.
• Supervise staff, lead and motivate work groups, and manage the department.
• Coordinate with campus resources to support student success and ensure effective advising services.

Skills

Supervisory experience

Interpersonal skills

Student development theory

Conflict mediation

Education

Bachelor's degree

Master's degree

Job description

Kodiak College is seeking applicants for a Student Services Manager to provide leadership, administrative oversight, and operational direction for the university's academic advising. The position is responsible for creating, implementing, and evaluating a comprehensive, student-centered advising model that supports undergraduate students across all stages of the academic lifecycle—from initial enrollment through degree completion.

To thrive in this role this position will have the ability to supervise employees, to lead and motivate work groups, and to manage this department. Must have strong interpersonal skills including the ability to interact effectively with diverse individuals and groups, and mediate conflict. Should have knowledge of student development theory and possess the ability to interpret information to determine placement, ability to determine appropriateness of exception requests. Knowledge of and the ability to interpret and apply rules, regulations, processes, policies, and regulations.

Preferred

• Demonstrated passion for holistic academic advising services in higher education.
• Strong knowledge of UAA academic advising philosophy and practices, University programs, student success and/or development initiatives, policies and procedures, and campus support services.
• Formal supervisory or program leadership experience.

Minimum Qualifications

• Bachelor's degree and two years progressively responsible experience in academic advising or closely-related student support service in higher education, or an equivalent combination of training and experience.
• Master's degree preferred.

Position Details

• This position is located on the Kodiak College campus on Kodiak Island.
• This is a full-time, term exempt staff position with a competitive salary and full employee benefits package.
• UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.
• New hires will be placed on the UA Staff Salary Schedule, Grade 79, based on education and experience.
• This is a term-funded position reviewed annually for contract renewal at the University's discretion.

If you have any questions regarding this position, please contact Sandra Chichenoff, Kodiak College HR Coordinator, at [e-mail] or 907-486-1219.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at [e-mail].

The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at:

UAA: Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension.

Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or [e-mail]/907-786-1214 or [e-mail].

UAF: Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus.

Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or [e-mail].

UAS: Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus.

Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing [e-mail].