Student Services & Enrollment Support Specialist

Mississippi Gulf Coast Community College; Biloxi (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

Mississippi Gulf Coast Community College is seeking a Student Services Representative for The Bryant Center at Tradition in Biloxi, MS. The role supports admissions, financial aid, and student accounts with a strong emphasis on customer service and FERPA compliance.

You will interact with students across channels, maintain records, and collaborate with campus staff to ensure accurate information and smooth enrollment processes. Associates degree and office software skills are required.

Qualifications

• Minimum of an Associate’s Degree from a regionally accredited institution.
• Customer service experience is required.
• Skilled in operation of personal computers and Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Demonstrated experience in a similar role.

Responsibilities

• Assist customers with applications, information, and general inquiries via phone, email, or in person.
• Provide service through phone, email, social media, and other channels.
• Greet students and resolve their needs in a professional manner.
• Maintain a positive, professional environment with multitasking capability.
• Maintain and organize documents submitted by customers.
• Provide admissions, financial aid, and student account information.

Skills

Customer service

Microsoft Office

Communication

Problem solving

Education

Associate’s Degree

Tools

Banner

NOLIJ

Job description

Mississippi Gulf Coast Community College is seeking a Student Services Representative for The Bryant Center at Tradition in Biloxi, MS. The role supports admissions, financial aid, and student accounts with a strong emphasis on customer service and FERPA compliance.

You will interact with students across channels, maintain records, and collaborate with campus staff to ensure accurate information and smooth enrollment processes. Associates degree and office software skills are required.