Student Services & Data Manager

NU USA Northeastern University; Boston (MA); On-site; USD 54,000 - 76,000; Full time

Job summary

Northeastern University in Boston seeks a Student Services and Data Manager to support the Co-op program, coordinate data reporting, and guide employer partners through hiring. You will interface with students, faculty, and leadership to ensure smooth operations.

The role includes maintaining databases like Banner, Salesforce, and Symplicity, developing surveys, and producing communications for students and employers.

Qualifications

• Must demonstrate strong organizational and time management skills, including attention to detail and the ability to manage multiple projects and complete tasks for several different constituents.
• Problem solving and troubleshooting, with a high level of proficiency with technology including Excel (complex formulas and logic).
• Basic knowledge of SQL is a plus.
• Excellent verbal and written communication skills are expected.
• Proven success working both independently and as a member of a team in a fast-paced and diverse environment is preferred.
• Knowledge and skills are normally acquired through the completion of a Bachelor's degree, with interest in pursuing an advanced degree program related to data science or data analytics preferred.
• A minimum of three years of relevant professional experience in an academic or business environment.

Responsibilities

• Data and Operations Support Compile and analyze data/information and develop advanced data reports to evaluate student hiring, events, etc.
• Manage work-study programs; effectively delegate projects and ensure completion to meet deadlines.
• Coordinate efforts to uphold the completeness and integrity of data in various co-op systems.
• Serve as liaison with central co-op technology team.
• Maintain relevant student and co-op databases including Banner, SalesForce, and Symplicity.
• Develop and administer surveys, update/manage content on co-op websites and LinkedIn group(s).
• Develop communication materials for students and employers.

Skills

Organizational skills

Time management

Analytical thinking

Excel proficiency

SQL basics

Education

Bachelor's degree

Job description

About the Opportunity

The Student Services and Data Manager will provide support to the College Assistant Dean, Co-op leadership, and faculty Co-op Coordinators in the day-to-day workflow and effective operation of the co-op program, assist Co-op Coordinators with projects to prepare students, and guide co-op employer partners through the hiring process. Responsible for managing data reporting and administrative support for a growing fast-paced team. The individual in this position will have responsibilities in the areas of complex data projects, technology initiatives, program processes, and training and development team members. Additionally, they will be the interface between colleagues, students, employer partners, and leadership to ensure the success of the co-op program.

Key Responsibilities & Accountabilities

1. Data and Operations Support Compile and analyze data/information and develop advanced data reports to evaluate student hiring, events, etc. Manage work-study programs; effectively delegate projects and ensure completion to meet deadlines. Coordinate efforts to uphold the completeness and integrity of data in various co-op systems. Serve as liaison with central co-op technology team. Maintain relevant student and co-op databases including Banner, SalesForce, and Symplicity. Develop and administer surveys, update/manage content on co-op websites and LinkedIn group(s). Develop communication materials for students and employers.
2. Student & Employer Support Assist with preparation of co-op class materials; provide support for Blackboard course administration and course enrollment activities. Review and comment on student guided inquiries, updating Co-op Coordinators; review status of responses and send reminders as needed. Review employer evaluations and student self-assessments of the student co-op work experience. Lead and/or assist with organization of co-op related events and on-campus employer interviews. Conduct industry research on companies and opportunities that align with the college's job development efforts.
3. Complex Project Support & Senior Level Responsibilities Complete complex data-related projects for both the individual's direct team as well as the Departmental Co-op group in support of College and University goals and initiatives. Lead new computer/data/software initiatives and/or transitions (Symplicity, Navigate, etc). Develop and organize training manuals and educational materials for both Student Services and Data Manager and Co-op Faculty. Document processes and procedures to ensure seamless continuity of program operations during periods of transition. Collaborate with Student Services and Data Manager and Co-op Faculty direct supervisors to provide coaching and development, as needed. Liaise regularly with Central IS/Co-op IS teams and the Registrar’s office on behalf of the college and disseminate information. Oversee the development of business processes to ensure efficient and effective workflows of Student Services and Data Manager tasks.

Minimum Qualifications

Must demonstrate strong organizational and time management skills, including attention to detail and the ability to manage multiple projects and complete tasks for several different constituents. Problem solving and troubleshooting, with a high level of proficiency with technology including Excel (complex formulas and logic). Basic knowledge of SQL is a plus. Excellent verbal and written communication skills are expected. Proven success working both independently and as a member of a team in a fast-paced and diverse environment is preferred. Knowledge and skills are normally acquired through the completion of a Bachelor's degree, with interest in pursuing an advanced degree program related to data science or data analytics preferred. A minimum of three years of relevant professional experience in an academic or business environment.

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation

Grade/Pay Type: 107S Expected Hiring Range: $53,615.00 - $75,728.75 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

About Northeastern University

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.