Student Services Coordinator- YLS Registrar's Office

Yale University; New Haven (CT); On-site; USD 37,000 - 51,000; Full time

Job summary

Yale University in New Haven invites applications for the Student Services Coordinator in the Yale Law School Registrar’s Office. The role supports examination administration, student records, communications, and FERPA compliance, ensuring accuracy and confidentiality.

You will collaborate with faculty, ITS, and campus stakeholders, perform data audits, generate reports, and provide responsive student services.

Qualifications

• Six years of related work experience or equivalent combination with education.
• Experience with student records, registration and enrollment processes.
• Knowledge of FERPA and data confidentiality practices.

Responsibilities

• Provide customer service and triage inquiries to appropriate departments.
• Support examinations administration and proctoring activities.
• Maintain accurate student records and process status changes.
• Run reports, audit data, and support process improvements.
• Communicate effectively with students, alumni and university stakeholders.
• Assist in designing and implementing systems for admissions, registration and financial aid.
• Ensure data accuracy and compliance with university policies.
• Handle documentation and publications related to student services.
• Perform other duties as assigned.

Skills

Recordkeeping accuracy

Adobe Acrobat

Microsoft Office

SharePoint

Teams

Banner

Argos

Communication skills

Customer service

Teamwork

Education

High school diploma or equivalent

Associate's degree

Tools

Banner SIS

Argos reporting

DegreeWorks

ApplicationXtender

Dynamic Forms

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

The Yale Law School Registrar’s Office is responsible for maintaining the integrity, accuracy, and confidentiality of academic records; supporting academic scheduling, course offerings, registration, and examinations; monitoring student academic progress and compliance with graduation requirements and academic policies; ensuring adherence to American Bar Association standards and applicable federal regulations; and providing accurate, responsive support to students, faculty, alumni, and other university stakeholders.

Reporting to the Law School Registrar, the Student Services Coordinator maintains student records, supports examination administration and registration processes, prepares communications, provides customer service, and helps ensure accuracy, confidentiality, and compliance of student data and efficient office operations. This position requires meticulous attention to detail, strong organizational skills, and the ability to communicate effectively with students, alumni, and various university departments. The role demands a focus on accuracy, consistency, and compliance across all records and systems.

The Student Services Coordinator will create and maintain student records, process student status changes, ensuring timely updates and accurate records and conduct regular quality assurance checks and audits of student records to ensure data accuracy, consistency, and compliance with institutional policies. This position will support the administration of examinations, proctoring exams, distributing examination materials, printing and/or collating electronic copies of student exam answers, and disseminating examination materials to faculty and faculty assistants while ensuring the highest levels of accuracy and confidentiality in compliance with institutional guidelines and FERPA regulations.

The Student Services Coordinator will perform general customer service, triage and provide responses, ensuring that all inquiries are answered or directed to the appropriate department or individual. Additional responsibilities include running reports to self-monitor accuracy, supporting the testing of new processes and systems, participating in process improvement, maintaining process documentation, and other duties to support the YLS Registrar’s Office day-to-day operations and projects. Other duties and responsibilities as assigned.

Nights: Occasionally

Weekends: Occasionally

Required Skills And Abilities

• Ability to maintain accurate, secure academic records with strong attention to detail; follow procedures, document actions, and ensure compliance and audit-ready transparency in all recordkeeping and updates.
• High level of proficiency in Adobe Acrobat, Microsoft Office, SharePoint, Teams. Knowledge of Banner (or similar complex student information system), Argos (or similar reporting tool).
• Excellent oral and written communication skills, including the ability to use diplomacy and tact, interpret rules and procedures, and maintain confidential information. Ability to remain calm and professional in high-pressure situations while managing constant interruptions.
• Demonstrated high-level customer service skills and ability to handle troubleshooting of student applications. Equipped to partner with faculty, staff, ITS, and campus stakeholders through training, guidance, and responsive support. Ability to work both independently and as part of a team, showing initiative and problem-solving skills.
• Experience with student services and student records administration, including knowledge of records, registration, and enrollment processes.

Preferred Skills And Abilities

• 5 years' experience in a student services environment.
• Experience with examination administration, examination proctoring, or examination software.
• Familiarity with final examinations, examination systems, and/or exam proctoring.
• Familiarity with testing accommodations, law schools, student information systems, and academic applications (DegreeWorks, ApplicationXtender, Dynamic Forms).

Principal Responsibilities

• Provides advice and information to students on short and long-term educational and career goals and on available University resources such as financial aid, fellowships, career services and educational programs. 2. Coordinates and oversees a range of processes and programs in such areas as admissions, financial aid, registration, placement, and career services. 3. Adapts and implements new policies and processes regarding specific areas of specialty; develops, recommends and implements solutions and corrections to policies and processes. 4. Assists in designing, recommending and implementing computer programs and systems for admissions, registration, career services, and financial aid. 5. Processes financial and other transactions, track data, generate and analyze reports. 6. Assists in the design and development of student publications, communications and program web sites. 7. Ensures all student services and student support functions conform to University policies and guidelines. 8. Monitors, maintains, and ensures accuracy of student records; monitor and track status of students. 9. May perform other duties as assigned. Required Education and Experience Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree, or an equivalent combination of education and related experience. Required License(s) or Certification(s) Required License(s) or Certification(s): Physical Requirements Physical Requirements:

Job Posting Date

08/27/2026

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade D

Compensation Grade Profile

Hourly Range

$31.83

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.