Guest Relations Coordinator, Yale College

Yale Cancer Center; New Haven (CT); On-site; USD 52,000 - 70,000; Full time

Job summary

Yale University in New Haven seeks an Admissions Receptionist to be the first point of contact for prospective students, families, and campus guests, coordinating tours, information sessions, and events on a busy campus schedule.

This on-site role requires excellent communication, strong organizational skills, and proficiency with Microsoft Office; you will greet visitors, answer calls, draft correspondence, and support office operations while ensuring a welcoming environment.

Qualifications

• Four years of related work experience, with at least two years in the same job family.
• High school diploma or Associate's degree, or equivalent combination.
• Excellent written and verbal communication.
• Ability to manage high-volume schedules and greet visitors.
• Proficient in Microsoft Office.

Responsibilities

• Greet visitors and act as the information source on policies and procedures.
• Answer and screen calls; schedule meetings and appointments.
• Prepare correspondence, grants, manuscripts, and reports.
• Maintain filing, monitor expenditures, and coordinate travel.
• Support staff and assist with office activities; may perform other duties.

Skills

Customer service

Communication skills

Microsoft Office

Organizational skills

Attention to detail

Confidentiality

Teamwork

Education

High school diploma or equivalent

Associate's degree

Tools

CRM software

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range

$28.43

Job Requisition ID

137754WD

Overview

Serves as the first point of contact for prospective students, families, counselors, and other guests of the Yale Office of Undergraduate Admissions. Oversees the daily operation of the admissions reception area, ensuring visitors receive exceptional service while coordinating a high-volume schedule of tours, information sessions, and special events.

Coordinates key operational functions that support the office's visitor experience, which includes addressing student inquiries, writing professional correspondence to prospective students and campus partners, maintaining departmental scheduling, preparing presentation materials for daily information sessions, and assisting with the planning and execution of individual and group visits. Collaborates closely with admissions officers to ensure seamless daily operations and timely, accurate responses to online inquiries through the office’s customer relationship management software. The position requires sound judgment, strong organizational skills, and flexibility to adapt in a public-facing position.

This position is an on-site role as the primary responsibility is to greet the public on campus.

Required Skills and Abilities

• Demonstrated customer service skills and ability to work effectively both independently and as part of a team.
• Excellent written and verbal communication skills, including proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Proven attention to detail and accuracy in handling data and records.
• Demonstrated reliability in attendance and ability to maintain confidentiality.

Preferred Education and Experience

• Experience in higher education, hospitality, or another customer-facing environment with a high volume of visitors.
• Experience working with customer relationship management systems.
• Familiarity with Yale University.

Principal Responsibilities

• Serves as source of information to students, staff, faculty, and clients on policies, procedures, and office activities.
• Greets visitors. Answers and screens telephone calls. Assesses natures of business. Provides assistance or refers to appropriate individual. Schedules and coordinates meetings and appointments.
• Receives and schedules client referrals. Resolves scheduling conflicts. Formats, keyboards, edits and proofreads correspondence, grants, manuscripts, reports, and other material. Assembles attachments and corresponding material.
• Reviews outgoing material for completeness, attachments, dates, and signatures. Composes general correspondence and written material.
• Gathers, compiles and records data. Creates reports and summarizes findings. Assembles and compiles material for grant, contract, and budget preparation.
• Monitors expenditures and reconciles financial statements. Coordinates travel arrangements. Establishes and maintains filing systems. Sorts screens and distributes mail. Completes forms.
• Orders and maintains inventory of supplies. Photocopies material. Oversees and instructs support staff. Performs additional functions incidental to office activities.
• May perform other duties as assigned.

Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

Required Education and Experience

Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

Original Job Posting Date

08/20/2026

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade C

Compensation Grade Profile

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Location

38 Hillhouse Avenue, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks basedon the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific dutiesand responsibilities of the position. Employees will be assigned specific job-related duties throughtheir hiring department.

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco‑free campus.