Student Services Coordinator II

Utah State University; Logan (UT); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Utah State University invites applications for two Student Services Coordinator II positions in the School of Graduate Studies to help students navigate campus and enhance their collegiate experience. You will manage general email accounts, support Graduate Program Coordinators, and assist with graduate applications and records in Banner.

The role requires at least a bachelor’s degree or equivalent experience, proficiency with Microsoft Office, and strong attention to detail.

Qualifications

• Four years of experience; or an associate degree/technical training plus two years; or a bachelor’s degree is required.
• Proficient in Microsoft Office.
• Detail-oriented and organized.

Responsibilities

• Manage the Graduate School Registrar general email account and reply to inquiries.
• Support Graduate Program Coordinators.
• Process graduate applications and transcripts; calculate GPAs.
• Manage electronic forms and application materials.
• Maintain student records in Banner.
• Answer inquiries via email and phone.
• Support graduate recruitment and training events.
• Support other Graduate Studies operations.

Skills

Communication

Detail-oriented

Organizational skills

Independent worker

Education

Bachelor's degree or higher

Tools

Banner

Servicenow

Box

Job description

Overview:

The School of Graduate Studies seeks two Student Services Coordinator II employees to support operations in the Graduate School Office. These positions will aid students in navigating the University with the ultimate goal of fostering an enhanced collegiate experience.

Responsibilities:

• Managing the Graduate School Registrar general email account, replying to inquiries or directing questions as appropriate.
• Supporting Graduate Program Coordinators.
• Processing graduate applications as needed, process transcripts, calculate GPAs.
• Managing electronic forms.
• Processing application materials.
• Managing student records in Banner.
• Answering questions from email and telephone inquiries.
• Supporting graduate recruitment and training events.
• Supporting other operations within the School of Graduate Studies.
• Other duties as assigned.

Qualifications:

Minimum Qualifications:

• Four years of experience; or an associate degree/technical training plus two years of experience; or a bachelorâs degree is required.
• Be proficient in Microsoft Office.
• Detail-oriented and organized.

Preferred Qualifications:

• Knowledge of USUâs enterprise systems (e.g., Banner, Servicenow, Box)
• Experience working in higher education
• Ability to work without supervision
• Ability to handle confidential information with discretion

Knowledge, Skills, and Abilities:

• Demonstrate initiative and ability to work independently.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Ability to effectively prioritize and juggle multiple projects.
• Ability to adapt to changing conditions or work assignments.
• Team player who excels at building trusting relationships with customers and co-workers.
• Willingness to learn new skills or techniques.

Advertised Salary: Minimum $43,000 commensurate with experience plus excellent benefits

ADA:

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights:

Founded in 1888, Utah State University is Utahâs premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah Stateâs 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025â26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the universityâs ADA Coordinator in the Office of Human Resources at [phone] or [e-mail].

*updated 07/2026

Notice of Non-discrimination:

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following office has been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUâs non-discrimination policies:

Civil Rights & Title IX Office

Old Main Room 405

1475 Old Main Hill, Logan UT 84322

[e-mail]

[phone]

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| [e-mail]

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 | [e-mail]

*updated 08/2026