Student Services Coordinator and Undergraduate Academic Advisor

University of Maryland; College Park (MD); On-site; USD 62,000 - 66,000; Full time

Job summary

The University of Maryland, College Park, seeks a Student Service Coordinator in the ARHU-School of Music to oversee a comprehensive student services program for 275+ undergraduate music students. You will provide academic advising, coordinate schedules with academic directors, and ensure timely online scheduling for summer and winter terms.

You will also manage enrollment data and studio and jury assignments, while delivering registration, orientation, advising, retention, and career

Qualifications

• Education: Bachelor's degree from an accredited college or university.
• Experience: One year in higher education, academic advising, student personnel administration, or counseling.
• Knowledge of recruitment, retention, and customer service best practices.
• Knowledge of organization and administration best practices.
• Skill in oral and written communication.
• Skill in the use of Microsoft Office and Google Workspace products.

Responsibilities

• Oversee a comprehensive student services program for 275+ music students pursuing undergraduate degrees.
• Provide academic advising to undergraduates in the School of Music.
• Coordinate and communicate a class schedule with academic directors, including online scheduling for terms.
• Input and maintain data on student enrollment, studio assignments, and jury rotations.
• Provide registration, orientation, advising, retention, and career development services.
• Represent the School of Music at undergraduate transfer meetings and MACMA fairs; participate in admissions events.

Skills

Oral and written communication

Customer service

Multitasking

Recruitment and retention

Policy interpretation

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

Job Description Summary

The Student Service Coordinator is responsible for overseeing a comprehensive student services program for more than 275 music students pursuing their undergraduate degrees. This position provides academic advising to undergraduates in the School of Music. This position works with academic directors to coordinate and communicate a class schedule that meets the school's evolving curricular needs, including on-line scheduling of summer/winter terms with OES. This position coordinates all required campus reports related to students. This position also inputs and maintains data on current student enrollment (undergraduate and graduate), as well as studio assignments, jury rotations, etc. This position provides excellent student services including but not limited to: registration, orientation, advising, retention, academic and career development and commencement. This position represents the School of Music at undergraduate transfer meetings and fairs that take place throughout the state of Maryland (MACMA), and also makes public presentations at admissions and enrollment events as the undergraduate specialist.

Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and/or travel to deliver and pick up materials.

Licenses/Certifications: N/A

Minimum Qualifications

• Education: Bachelor's degree from an accredited college or university.
• Experience: One (1) year of experience in higher education, academic advising, student personnel administration, or counseling.
• Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Knowledge, Skills, & Abilities

• Knowledge of recruitment, retention, and customer service best practices.
• Knowledge of organization and administration best practices.
• Skill in oral and written communication.
• Skill in the use of Microsoft Office and Google Workspace products.
• Ability to interpret and apply policies, procedures, regulations, and laws.
• Ability to multitask while demonstrating a commitment to customer service.

Department

ARHU-School of Music

Worker Sub-Type

Staff Regular

Salary Range

$62,000 - $66,000

Financial Disclosure Required

No

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding discloseable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.

Resources

• Learn how military skills translate to civilian opportunities with O*Net Online

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.