Student Services Coordinator

The University Of Denver; Denver (CO); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Tuition benefit

Job summary

The University of Denver’s Office of Graduate Education seeks a Student Services Coordinator to provide administrative and operational support for graduate student services, with a focus on graduation processing, degree completion reviews, academic records management, and thesis/dissertation review.

The role requires detail orientation, independence, and the ability to manage cyclical processes in a fast-paced environment.

Qualifications

• Bachelor’s degree required.
• At least 1 year of professional experience, preferably in higher education or related field.
• 2-4 years of professional experience preferred.
• Experience in university student services or academic administration.
• Experience using student information systems such as Banner.
• Experience reviewing academic records, curriculum requirements, degree audits, or graduation evaluations.
• Experience interpreting and applying academic policies and procedures.

Responsibilities

• Review graduation applications and conduct comprehensive evaluations of student academic records.
• Verify completion of degree requirements and identify remaining requirements.
• Prepare and distribute graduation evaluations to students and academic departments.
• Maintain accurate graduation and degree-completion records.
• Collaborate with academic departments to resolve degree audit discrepancies and student record issues.
• Process approved course substitutions, waivers, exceptions, and other record updates.
• Interpret and apply academic, graduation, and university policies consistently and accurately.
• Review theses and dissertations for compliance with university formatting requirements.
• Approve formatting prior to final submission and provide guidance to students.
• Serve as a primary point of contact for inquiries related to graduation, degree requirements, academic policies, and student records.
• Communicate effectively with students, faculty, and staff while providing customer service.
• Assist with commencement preparation and the Office of Graduate Education duties.

Skills

Analytical skills

Attention to detail

Communication skills

Customer service

Time management

Education

Bachelor's degree

Tools

Banner

Job description

The Office of Graduate Education (OGE) strives to provide exceptional leadership and service in advocating for excellence and integrity in all graduate programs at the University of Denver. Dedicated to quality, innovation, engagement, integrity, and inclusion, the OGE maintains the highest standards in enrollment management and student services, focused on providing an excellent student experience from inquiry to alumni association.

Under the direction of the Senior Vice Provost for Research and Graduate Education and the Associate Provost for Graduate Education, the OGE partners with deans, academic units, administrative offices across campus, and University governance on recruitment and retention, fellowships and financial aid, academic assessment, and program review to continually improve the quality of graduate education at DU.

In consultation with the Provost and Graduate Council, the OGE is responsible for the authorship and oversight of graduate policy, upholding standards with fairness and respect to all. In all that we do, the OGE supports the University’s commitment to creating a diverse, ethical, and intellectually vibrant campus community.

Position Summary

The Student Services Coordinator works within the Office of Graduate Education and provides administrative and operational support for graduate student services.

A substantial portion of this role focuses on graduation processing, degree completion review, academic records management, and ensuring students meet all institutional and program degree requirements.

The position also provides support for thesis and dissertation review, policy interpretation, student communication, commencement preparation, and records compliance.

The ideal candidate is detail-oriented, works well independently, and excels in a fast-paced environment that requires managing cyclical processes, competing priorities, and high volumes of work while maintaining accuracy and exceptional customer service.

Essential Functions

While upholding and following University policies and procedures, the following duties are required for this position:

Graduation Evaluation & Degree Completion

• Review graduation applications and conduct comprehensive evaluations of student academic records.
• Verify completion of degree requirements and identify remaining requirements.
• Prepare and distribute graduation evaluations to students and academic departments.
• Maintain accurate graduation and degree-completion records.

Academic Records & Policy Administration

• Collaborate with academic departments to resolve degree audit discrepancies and student record issues.
• Process approved course substitutions, waivers, exceptions, and other record updates.
• Interpret and apply academic, graduation, and university policies consistently and accurately.
• Ensure the integrity and accuracy of student records within university systems.

Thesis & Dissertation Support

• Review theses and dissertations for compliance with university formatting requirements.
• Approve formatting prior to final submission and provide guidance and feedback to students throughout the submission process.

Student, Faculty & Department Support

• Serve as a primary point of contact for inquiries related to graduation, degree requirements, academic policies, and student records.
• Communicate effectively and professionally with students, faculty, and staff while providing exceptional customer service.
• Support continuous improvement efforts related to student services processes and procedures.

Administrative & Commencement Support

• Process graduation delays, late graduation applications, and other student requests.
• Assist with commencement preparation and the OGE doctoral hooding and reception.
• Provide general administrative support and respond to general office inquiries.

Knowledge, Skills, and Abilities

• Ability to interpret, apply, and communicate academic policies, procedures, and regulations.
• Strong analytical skills with the ability to evaluate student records and resolve discrepancies.
• Exceptional attention to detail and commitment to accuracy.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to exercise sound judgment, discretion, and professionalism when handling confidential information.
• Strong customer service skills and the ability to manage challenging situations with tact and diplomacy.
• Ability to build collaborative relationships with students, faculty, staff, and administrators.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently while contributing effectively as part of a team.
• Proficiency in learning and using student information systems, databases, and related technology.

Required Qualifications

• Bachelors degree
• A minimum of one year of professional experience, preferably in higher education or in a related field.

Preferred Qualifications

• 2-4 years of professional experience.
• Experience working in university student services or academic administration.
• Experience using student information systems such as Banner.
• Experience reviewing academic records, curriculum requirements, degree audits, or graduation evaluations.
• Experience interpreting and applying academic policies and procedures.

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m. In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) November 29, 2026.

Salary Grade Number:

The salary grade for the position is 7.

Hourly Range:

The hourly range for this position is $22.93 - $27.96.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check.