Student Services Coordinator

University of North Texas at Dallas; Dallas (TX); On-site; USD 49,000 - 59,000; Full time

Job summary

The University of North Texas at Dallas is seeking a Student Services Coordinator in Dallas, TX. This role oversees Veteran Educational Benefits in coordination with the UNT Dallas Bursar and Veteran Student Success Center, while contributing to student records, class scheduling, and other Registrar’s Office projects.

Minimum qualifications require a Bachelor's degree and three years in student services or related fields, with strong communication, multitasking, and attention to detail.

Qualifications

• Bachelor's degree in related field and three years of student services, student affairs, counseling, advising or related experience.
• Ability to multitask, prioritize, and meet deadlines with overlapping projects.
• Strong presentation skills, problem solving, and critical thinking; ability to communicate effectively with diverse populations.

Responsibilities

• Assists in the operation of the Registrar’s Office including registration functions and class scheduling; handles department communications.
• Provide accurate and timely reporting to the VA and other agencies to certify enrollment per federal regs.
• Advise veterans, active‑duty military, and dependents on eligibility and documentation for VA educational benefits; coordinate with Bursar and VA Center.
• Maintain up‑to‑date knowledge of VA laws and guidance; complete required training to remain authorized as School Certifying Official.
• Maintain accurate student records and inform the VA and State Approving Agency of program changes.
• Coordinate responses for VA audits and site visits related to VA education benefits.

Skills

Student services

Communication

Multitasking

Attention to detail

Customer service

Education

Bachelor's degree

Tools

PeopleSoft Campus Solutions

Job description

Title: Student Services Coordinator

Employee Classification: Student Services Coordinator

Campus: University of North Texas - Dallas

Division: DAL-Academic Aff & Stdnt Success

SubDivision-Department: DAL-Student Success

Department: DAL-Registrar-521260

Job Location: Dallas

Salary: $53,930.000

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The Office of the Registrar supports the academic mission of the university by maintaining the integrity, accuracy, and security of student records and enrollment data. The department provides leadership in academic policy implementation, student information systems administration, institutional reporting, and data governance. Through collaboration with campus partners, the Registrar's Office ensures efficient business processes, regulatory compliance, and the effective use of technology to enhance student services and support informed decision-making across the institution.

Position Overview

This position is responsible for overseeing Veteran Educational Benefits in collaboration with the UNT Dallas Bursar and Veteran Student Success Center in accordance with the federal regulations set forth by the U.S. Department of Veteran Affairs. In addition to this program, the Student Services Coordinator also contributes to the overall student record and class scheduling processing and other specialized projects within the Registrar’s Office.

Minimum Qualifications

Bachelor's degree in related field and three years of student services, student affairs, counseling, advising or related experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills And Abilities

• Demonstrated experience related to the administration and support of student services programming.
• Strong presentation skills, problem solving, and critical thinking skills.
• Ability to communicate effectively with all populations verbally and in writing.
• Ability to develop and maintain effective working relationships and work collaboratively with other campus stakeholders.
• Ability to work independently with accuracy and attention to detail and follow instructions without close supervision.
• Demonstrated ability to multitask, work under pressure, prioritize and meet deadlines with overlapping projects.
• Demonstrate a high level of customer service.

Preferred Qualifications

• Knowledge of PeopleSoft Campus Solutions, specifically the Student Records module.
• Experience with certification and reporting of veteran education benefits (VA and DOD).
• Past collaboration with Financial Aid and Scholarships, Student Business Services, and the VA Experience with Veterans Administration (VA) Once system.

Job Duties

• Assists in the overall operation of the Registrar’s Office including but not limited to registration functions, department phone and email communications, degree conferral, class scheduling, other special projects, etc.
• Provide accurate and timely reporting to the U.S. Department of Veteran Affairs and State Approving Agency to certify student enrollment and report changes (e.g., status, academic progress, program updates) in compliance with federal regulations.
• Advise veterans, active‑duty military, and dependents on eligibility, procedures, and required documentation for VA educational benefits; Collaborate with internal departments to support student account accuracy (e.g., Bursar) and training and assistance to student services as related to VA educational benefits (e.g. VA Student Success Center and Academic Advising Center).
• Maintain up-to-date knowledge of laws, regulations, and VA guidance related to VA educational benefits and complete required annual training to remain an authorized School Certifying Official.
• Maintain accurate student records and ensure timely communication of new programs or institutional changes to the VA and State Approving Agency.
• Assists to coordinate institutional responses and documentation for VA audits and site visits related to VA educational benefits.

Physical Requirements

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.
• Sedentary work that primarily involves sitting/standing.
• Moving about to accomplish tasks or moving from one worksite to another.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule: Monday - Friday, 8:00am-5:00pm, with some nights/weekends.

Driving University Vehicle: No

Security Sensitive: This is a Security Sensitive Position.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit —and takes actions to prevent— discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.