Student Services Call Center Associate

Georgia Department of Revenue; Lawrenceville (GA); On-site; USD 35,000 - 42,000; Full time

Job summary

Gwinnett Technical College is seeking an Associate – Call Center to assist customers, answer inquiries, and direct calls to the appropriate department from the Lawrenceville campus.

You will handle scheduling, enrollment research, and communication via telephone and email, with potential for occasional schedule adjustments during peak times. This full-time, benefited role reports to the Call Center Manager.

Qualifications

• High school diploma or equivalent is required.
• Two-year degree from a technical college preferred.
• One to two years of experience in a face to face customer service environment; receptionist or office experience; computer literacy in English.

Responsibilities

• Operates a multi-line telephone console for a technical college in order to relay incoming calls. (75%)
• Responds to current and prospective students via chat. (5%)
• Determines the nature of the business and assists guests accordingly by providing appropriate information or directing guests to other personnel. Facilitates miscellaneous requests. (5%)
• Responds to current and prospective students via email. (5%)
• Performs clerical duties such as filing and typing. (5%)
• Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior. (5%)
• Performs other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College. (5%)

Skills

Customer service

Communication

Education

High school diploma or equivalent

Two-year technical college degree

Job description

Gwinnett Technical College is seeking an Associate – Call Center to assist customers, answer inquiries, and direct calls to the appropriate department from the Lawrenceville campus.

You will handle scheduling, enrollment research, and communication via telephone and email, with potential for occasional schedule adjustments during peak times. This full-time, benefited role reports to the Call Center Manager.