Student Services Assistant, Penn State Altoona

Pennsylvania State University; Altoona (PA); On-site; USD 41,000 - 65,000; Full time

Benefits offered by this job

75% tuition discount

Competitive benefits package

Job summary

Penn State Altoona is seeking a dedicated Student Services Assistant (Intermediate or Senior) to provide administrative and program support to DEIB and the Division of Student Affairs. The role involves welcoming visitors, coordinating office operations, and helping manage the campus food pantry.

The successful candidate will work on scheduling, communications, event logistics, and confidential student services, with occasional evenings and weekend hours for special events.

Qualifications

• Associate Degree (or equivalent) plus 4+ years relevant experience.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Commitment to Penn State values and confidentiality.

Responsibilities

• Greet visitors and assess needs, directing them appropriately.
• Provide administrative support: scheduling, communications, finances, and records.
• Support campus food pantry: shopping, stocking, transport, inventory.
• Plan, coordinate, and execute DEIB and Student Affairs events.
• Maintain a welcoming, organized office environment.
• Collaborate with staff to enhance student engagement and support initiatives.
• Occasional evenings and weekend hours for events.

Skills

Interpersonal skills

Communication skills

Independent work

Teamwork

Ethics & confidentiality

Customer service

Education

Associate degree

GED or HS diploma

Job description

POSITION SPECIFICS

Penn State Altoona is seeking a dedicated and service-oriented Student Services Assistant (Intermediate or Senior Support Level) to join our campus community. This full-time, on-site position provides vital administrative and programmatic support to both the Office of Diversity, Equity, Inclusion and Belonging (DEIB) and the Division of Student Affairs.

The successful candidate will play a key role in creating a welcoming and inclusive environment by being the first point of contact for visitors, students, and staff. They will assist with office operations and coordination, event logistics, and operations of the campus food pantry, supporting the overall mission of student development and well-being and community care.

RESPONSIBILITIES

• Serve as the front-line greeter for DEIB and Student Affairs spaces; assess visitor needs and direct them appropriately
• Provide administrative support including scheduling, communications, financial processing, and record keeping
• Support and maintain the campus food pantry including shopping, stocking shelves, transporting items, and inventory management
• Assist with the planning, coordination, and execution of events and programs hosted by DEIB and Student Affairs
• Maintain a professional, welcoming, and organized environment within the offices
• Collaborate with staff to enhance student engagement and support initiatives
• Occasional evening and weekend hours required for special events

QUALIFICATIONS

• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Reliable, organized, and detail-oriented with a commitment to student support
• Demonstrable commitment to Penn State Values (excellence, community, discovery, integrity, respect, and responsibility)
• Strong commitment to ethics and confidentiality required.
• Ability to lift and carry items for pantry operations (up to 30 lbs)
• Prior experience in administrative support or student services is a plus

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

If filled as Student Services Assistant - Senior Support, this position requires:Associate Degree4+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:NoneIf filled as Student Services Assistant - Intermediate Support, this position requires:General Equivalency Diploma (GED) or High School (HS)2+ years of relevant experienceRequired Certifications:None

SCHEDULE AND LOCATION

Monday-Friday, 8:00 A.M. - 5:00 P.M., with occasional evening and weekend hours required.

This position works fully in-person at the Altoona Campus.

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $40,608.00 - $64,668.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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