Student Services and Community Engagement Coordinator

University of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The University of Michigan's English Language Institute seeks a highly organized student services professional to join its administrative team. The role supports academic and co-curricular programs, manages office operations, and coordinates the Conversation Circles to foster inclusion for international students.

Reporting to the ELI Director, you will handle enrollment, curriculum scheduling, event planning, and liaison work with campus offices, ensuring timely communication and a welcoming

Qualifications

• Associate degree and at least four years of office experience.
• 2-years experience in a curriculum building/course maintenance role in a U.S. higher education department using a system such as PeopleSoft.
• Excellent oral and written communication skills.
• Strong skills in the use of standard electronic resources, including Google Suite and MS Office tools.
• Demonstrated ability to develop and maintain strong rapport with individuals from diverse backgrounds.
• Strong interpersonal skills and ability to positively represent the ELI and its programs on campus.
• Ability to work efficiently and productively as a member of a team on multiple assignments in a dynamic work environment.
• A strong attention to detail and accuracy, and the ability to establish priorities and keep deadlines.

Responsibilities

• Enrollment and Curriculum Support: create teaching schedules and oversee curriculum maintenance.
• ELI operations: process requests and serve as liaison to registrar and committees.
• General Student Services: oversee course/room scheduling and class permissions.
• ELI Summer Programs: manage applications and coordinate with partners on visa processes.
• International GSI Program: coordinate courses and maintain contact lists.
• Community Engagement: recruit facilitators and plan social events to foster belonging.
• Campus Outreach: publicize offerings, manage communications, and represent ELI at events.
• Data and Admin: maintain program data and respond to informational emails.

Skills

Office administration

Curriculum management

Communication skills

Google Suite

MS Office

Interpersonal skills

Education

Associate degree

Bachelor's degree

Tools

PeopleSoft

MPathways

MailChimp

Wolverine Access

Job description

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Job Summary

The English Language Institute (ELI) seeks an experienced energetic, highly-organized, detail-oriented student services professional with excellent communication skills and a global outlook to serve as a member of the ELI's administrative team. The ELI is an academic unit of the University of Michigan's College of Literature, Science, and the Arts (LSA) that serves students, scholars from all language backgrounds with academic English courses and other resources. For more information about the ELI, please visit our website.

The person in this position reports to the ELI Director and is a key member of ELI's administrative team, directly supporting ELI's academic and community-building programs, its co-curricular and extra-curricular offerings, and its general office operations. In addition, this person is responsible for coordination of ELI's Conversation Circles, ELI's marquee extracurricular program and the central component of its efforts to foster a more inclusive, equitable campus climate and build community and a sense of belonging among U-M's international students and scholars.

Responsibilities

Key responsibilities of this position include, but are not limited to:

Student Services

• Enrollment and Curriculum Support
  • Work with the ELI Director to create teaching schedules
  • Oversee course building/course creation and curriculum maintenance in the Wolverine Access Student Administration system
  • Process CARF requests for the department
  • Serve as an ex-officio member of the ELI Curriculum Committee, attend its meetings and take minutes
  • Serve as ELI's liaison to the U-M Registrar's Office
• General Student Services
  • Oversee course and room scheduling; course evaluations; class permissions; LSA Course Guide maintenance
  • Assist with scheduling and attendance records for ELI advising, language clinics, and workshops
• ELI Summer Programs
  • Oversee ELI summer program application process and serve as primary contact for students
  • Liaise with U-M International Center, Rackham Graduate School, and Admissions departments on visa process
• International GSI Program
  • Coordinate summer program classrooms, course registrations, and course credits for ELI 994 course for international GSIs
  • Maintain GSI departmental contact list

Community Engagement

• ELI Conversation Circles
  • Recruit facilitators and participants by publicizing the program across campus
  • Orient and support volunteer facilitators and foster community and engagement among facilitators throughout the program
  • Supervise student assistants to manage all aspects of this year round program
  • Help plan and lead two 'all circles' social gatherings per year (Saturday work required)
  • Lead two Conversation Circles per year
• Campus Outreach
  • Work with the ELI admin team, LSA Undergraduate Education Communication and Events team, and campus partners to publicize ELI offerings and promote ELI visibility on campus
  • Maintain mailing lists and create content for ELI website, social media accounts, and email campaigns
  • Support ELI Associate Director in planning and executing 3-4 'Student to Student' holiday-themed social events (evening work required)
  • Represent ELI at campus fairs and other outreach events (occasional evenings required)
  • Oversee and coordinate content for ELI's social media accounts with support from student staff
  • Serve as an advocate on campus for international students and scholars at U-M

General Administration

• Compile and maintain data records for ELI's academic programs, course enrollments, language clinic and workshop attendance, student demographics, and other needs arising
• Monitor and coordinate response to ELI informational emails

Required Qualifications

• Associate degree and at least four years of office experience
• 2-years experience in a curriculum building/course maintenance role in a U.S. higher education department using a system such as PeopleSoft
• Excellent oral and written communication skills
• Strong skills in the use of standard electronic resources, including Google Suite and MS Office tools
• Demonstrated ability to develop and maintain strong rapport with individuals from diverse backgrounds
• Strong interpersonal skills and ability to positively represent the ELI and its programs on campus
• Ability to work efficiently and productively as a member of a team on multiple assignments in a dynamic work environment
• A strong attention to detail and accuracy, and the ability to establish priorities and keep deadlines

Desired Qualifications

• Bachelor's degree or higher
• Knowledge of U-M, College of LSA and/or International Center policies and procedures
• Familiarity with MPathways, PeopleSoft, and MailChimp platforms
• Previous experience working in an ESL/English for Academic Purposes department
• Experience living/studying/working abroad, or as a second-language learner

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

As one of the world's great liberal arts and sciences colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.

Union Affiliation

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.