Student Services & Admin Specialist

Colibrigroup; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Colibri Group seeks a customer service/administrative professional to support students and staff at Gold Coast Schools in Florida. You will enter student data, assist with licensing applications, process fingerprints, and help keep the facility organized and well stocked.

Strong communication and interpersonal skills are essential. Responsibilities include handling inquiries via phone and in person, documenting interactions in the CRM, supporting class processing, and assisting with scheduling

Qualifications

• 1+ year of experience in a customer service and/or administrative position
• High school diploma or GED; some college preferred
• Ability to work a variety of office hours including occasional evenings, and some weekends
• Proficiency with Microsoft Office products and data entry
• Bilingual English/Spanish preferred

Responsibilities

• Handles customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies
• Troubleshoots general customer support technical questions
• Documents all interactions in CRM system in accordance with established criteria and SLAs
• Adheres to established departmental metrics by level
• Performs administrative tasks associated with class processing
• Completes accurate data entry of student information and maintains student and class records
• Assists students with licensing applications by processing electronic fingerprints
• Handling deposits and cash transactions
• Assists in keeping the overall facility neat, clean, and well maintained; keeps brochure holders and supplies stocked
• Provide friendly service, support, and encouragement to students
• Assist the Campus Director and Inside Sales Representatives by confirming class schedules with instructors and assisting with inventory counting
• Completes other duties and special projects as assigned

Skills

Customer service

Data entry

Microsoft Office

Bilingual English/Spanish

Time management

Education

High school diploma or GED

Tools

CRM system

Job description

Colibri Group seeks a customer service/administrative professional to support students and staff at Gold Coast Schools in Florida. You will enter student data, assist with licensing applications, process fingerprints, and help keep the facility organized and well stocked.

Strong communication and interpersonal skills are essential. Responsibilities include handling inquiries via phone and in person, documenting interactions in the CRM, supporting class processing, and assisting with scheduling