Student Recruitment Manager

Greater Spokane Incorporated; Spokane (WA); On-site; USD 73,516 - 83,103; Full time

Job summary

Spokane Falls Community College is seeking a Student Recruitment Manager to oversee adult and high school recruitment, information sessions and community outreach. The role also supports general marketing for SFCC related to recruitment and supervises the campus visit and outreach coordinators.

The position manages student records, prepares reports, coordinates recruiting events, and leads CRM efforts. A flexible schedule requires evening and weekend work to meet recruitment goals.

Qualifications

• Bachelor's degree or equivalent mix of education/experience.
• 1+ years of recruitment experience.
• Knowledge of social media applications for recruitment.
• Strong interpersonal, verbal and written communication skills.
• Ability to work in a team or independently.

Responsibilities

• Develop the college's strategic marketing and recruitment plan.
• Schedule and participate in college fairs and events.
• Lead CRM implementation and recruitment campaigns.
• Coordinate with District Marketing for ads and social media.
• Supervise staff and ensure performance and compliance.
• Educate staff on expectations and provide timely feedback.
• Lead outreach programs with high schools and non-traditional students.
• Maintain recruitment publications and timelines.
• Manage budgets and reports for recruitment activities.
• Maintain social media used for recruiting.

Skills

Interpersonal communication

Public speaking

Teamwork

Time management

Social media knowledge

Education

Bachelor's degree in communications, business, public relations or related field

Tools

CRM software

Job description

Salary Range: $73,516 - $83,103

Starting salary for this position is: $73,516 (Annually)

The salary range represents the earning potential for this position, through training, evaluations and years spent working in this position with Spokane Colleges.

About Us

Spokane Falls Community College, part of Spokane Colleges, serves 6,000 students with liberal arts/transfer and professional technical programs across a 12,302 square mile region in Eastern Washington.

About the Student Recruitment Manager

JOB SUMMARY

Under the general direction of the Director of Community Outreach and Dual Enrollment, the Student Recruitment Manager is responsible for the overall recruitment, adult student recruitment, high school relations, prospective student information sessions and community outreach initiatives.

In addition, this position is responsible for assisting with general marketing for Spokane Falls Community College (SFCC) as it pertains to student recruitment and supervising the campus visit coordinator and outreach coordinator with any outreach. This position is also responsible for managing student records management, preparing reports, coordinating recruiting events, and being a lead in our Customer Relations Management (CRM) efforts.

A flexible working schedule is required as the position will require evening and weekend work.

DUTIES AND RESPONSIBILITIES

• In collaboration with the Director of Community Outreach and Dual Enrollment, develop the college's strategic marketing and recruitment plan, reflecting collaboration with both instruction and student services and supporting the Spokane Colleges strategic plan. *
• Schedule and participate in college fairs and other appropriate community events. Work with Spokane Colleges District Marketing to coordinate events, as necessary. *
• Responsible for CRM implementation and maintenance related to recruitment efforts as a primary campus partner for SFCC. Coordinate with Student Success Technology Manager on CRM campaigns and onboarding.
• Collaborate with District Marketing for advertising and social media connections used for recruiting purposes.
• Supervise classified and exempt employees and work-study students (train, schedule, evaluate, discipline and respond to grievances). Adhere to classified contracts and all district rules and regulations ensuring efficient operations. *
• Inform and educate staff about behavior and performance expectations, provide timely and accurate feedback regarding performance, and ensure performance and behavioral problems are corrected promptly and effectively. *
• Lead strategic outreach programs (i.e., faculty telethons, campus/program open house events and student service outreach teams with high schools, non-traditional students). *
• Develop and maintain campus enrollment calendar, outreach timeline and advertising campaigns. *
• Work with SFCC staff, faculty, and administrators in developing efficient recruitment processes and ensure program information is available to appropriate stakeholders. *
• Collaborate with faculty on developing marketing and outreach opportunities for their academic programs. *
• Generate recruiting mailings and coordinate prospect management using appropriate software programs. *
• Assist other campus initiatives, as necessary.
• Develop and maintain recruiting publications, purchase marketing materials/collateral as needed/required.
• Maintain program budgets, oversee department purchase card, and order office inventory supplies. Coordinate with supervisor on status of all recruitment budgets. *
• Maintain program records and generate reports, as necessary.
• Work with campus divisions and attend department meetings as requested. *
• Maintain all social media used for recruiting purposes. *
• Assist with enrollment management initiatives and other areas in Student Services as needed.
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance the Spokane Colleges strategic plan, and perform other duties as assigned.

* Indicates this is an essential duty

MINIMUM QUALIFICATIONS

• A Bachelor's degree in communications, business, public relations or a related field from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• One or more years' related recruitment experience.
• Knowledge of social media applications and their uses for student recruitment.
• Ability to make group presentations using excellent interpersonal, verbal, and written communication skills.
• Ability to work in a team environment or independently on projects.
• Ability to create procedures and training programs.
• Ability to effectively organize multiple work assignments, involving competing priorities, to produce work products that are accurate, of high quality and meet deadlines.

PHYSICAL REQUIREMENTS

• Work is performed in a normal, temperature-controlled office environment as well as other locations for student recruitment events.
• Work is active in nature.
• Move up to 25 lbs. occasionally for student recruitment events. Team lifts are encouraged and to be used at the employee's discretion.
• Frequent use of computers and exposure to terminal screens.
• Visual focus and strain.
• Work directly with students/clients.
• Work involves constant interruptions and requirement to answer on demand questions by phone, in person, or electronically.
• Frequent repetitive hand/wrist motions and finger manipulation.
• Frequent oral and auditory communication with others.

CONDITIONS OF EMPLOYMENT

• 12-month position.
• This position is overtime eligible.
• Requires local or regional travel.
• Criminal background check is required.
• May be required to work alternate shift.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Spokane Colleges maintain a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
• Resume.
• References - the names, addresses, and phone numbers of three professional references.
• College transcript(s) if applicable - unofficial/copies of transcripts are acceptable; official transcripts are required upon hire.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at mailto:[e-mail].

Equal Opportunity Institution

Spokane Colleges provides equal opportunity in education and employment and does not discriminate on the basis of race, color, creed, religion, national origin, citizenship or immigration status, age, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, marital status, genetic information, disability, veteran or military status, or use of a trained guide dog or service animal. Spokane Colleges complies with applicable federal and state civil rights laws, including Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Americans with Disabilities Act, and Washington state nondiscrimination laws.

Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to:

Chief Human Resources Officer

Spokane Colleges

P.O. Box 6000, MS1004

Spokane, WA. 99217-6000

509-434-5040 / mailto:[e-mail].