Community Outreach Manager

Greater Spokane Incorporated; Spokane (WA); On-site; USD 63,000 - 71,000; Full time

Job summary

Spokane Community College seeks a Community Outreach Manager to lead targeted outreach and build relationships with historically marginalized communities across SCC's service region.

The role will coordinate presentations, events, and campaigns using a CRM system, guiding prospective students through admissions and financial aid processes while promoting both transfer and technical pathways.

Qualifications

• Bachelor's degree or equivalent mix of education and experience.
• 1+ year of outreach or related experience.
• Experience planning and conducting presentations for diverse audiences.
• Effective interpersonal skills and ability to build strong partnerships.
• Decisiveness, flexibility and ability to work in a fast-paced environment.

Responsibilities

• Provide direct outreach support to first-generation students, students of color and low-income students; build relationships, systems and programs.
• Work with identified high schools and community organizations to support target populations.
• Conduct classroom presentations, information sessions and tabling activities.
• Use CRM to develop campaigns, track engagement, manage recruitment pipelines and analyze outcomes.
• Provide one-on-one enrollment steps appointments to support prospective students.

Skills

Outreach

Presentations

Communication

CRM experience

Event coordination

Partnership development

Education

Bachelor's degree

Tools

CRM system

MS Office

Job description

Department: SCC Access Outreach/Dual Enrollment

Salary Range: $62,637 - $70,806

Starting salary for this position is: $62,637 (Annually)

The salary range represents the earning potential for this position, through training, evaluations and years spent working in this position with Spokane Colleges.

About Us

Spokane Community College, part of Spokane Colleges, serves 15,000 students with career technical, liberal arts, and adult education programs in Spokane and surrounding rural communities.

Applications will be accepted until 4:00 p.m. PST on 08/30/2026. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

About the Community Outreach Manager

JOB SUMMARY

Under the general direction of the Student Recruitment Manager, the Community Recruitment Manager serves as part of the Spokane Community College (SCC) recruitment and outreach team with a special focus on building relationships with historically marginalized communities. This position assists with providing the first steps for potential students and community members in pursuing their educational endeavors.

This position will manage the development and implementation of targeted outreach designed to recruit a diverse population of students across SCC's service region promoting both transfer and professional -technical pathways. It will leverage CRM (target x) technology, conduct presentations and attend recruiting events off campus and on campus. Join a recruiting team dedicated to meeting students where they are, one student at a time. A flexible working schedule is required as the position will require evening and weekend work.

DUTIES AND RESPONSIBILITIES

• Provide direct outreach support to first-generation students, students of color and low-income students creating relationships, systems and programs designed to help diverse groups of students envision college opportunities, identify career pathways, secure funding and apply to college. *
• Work directly with identified high schools and community organizations supporting the target populations. *
• Conduct classroom presentations, information sessions, and tabling activities at schools, community events, and partner organizations throughout the service region. *
• Utilize the customer relationship management (CRM) system to develop communication campaigns, track engagement, manage recruitment pipelines, analyze conversion outcomes, and inform recruitment strategies. *
• Provide one-on-one enrollment steps appointments with prospective students, as needed, to support them through the process of becoming a student at SCC. *
• Coordinate recruiting events with College Bound Scholars, AVID Programs, Communities in Schools and Gear Up visits in collaboration with regional schools and community-based organizations. *
• Plan, develop, organize, implement and facilitate information sessions and presentations for high schools, the general public and targeted community members. *
• Schedule and conduct regular high school visits, and attend recruitment fairs at a variety of venues, including high schools and community service agencies. *
• Communicate the value and opportunities available through SCC's professional-technical and transfer pathways and assist prospective students in identifying educational options aligned with their goals. *
• Communicate both orally and in written form with prospects and their advocates about SCC's admission requirements, program offerings, basic financial aid requirements and regulations, and scholarship opportunities. *
• Maintain up-to-date knowledge of SCC campus programs and opportunities of interest to prospective students and the community. *
• Proactively organize, implement and track recruitment activities and events at various schools and organizations and keep detailed data on events attended. *
• Provide information via large & small group presentations, including coordination of Admission Information Sessions, Campus Tours and Next Steps Information sessions. *
• Support and advance the Spokane Colleges' strategic plan, and perform other duties as assigned. *

* Indicates this is an essential duty.

MINIMUM QUALIFICATIONS

• Bachelor's degree. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• One or more years of outreach or related experience.
• Experience planning and conducting presentations for diverse audiences.
• Effective interpersonal skills with an ability to establish strong relationships and partnerships.
• Decisiveness, flexibility and the ability to work in a fast-paced environment of growth and change.
• Strong organizational skills, ability to work independently, prioritize multiple tasks and manage competing priorities and demands.
• Excellent communication skills and the ability to present in front of groups, work well with others and function as a team member.
• Advanced knowledge of computers and software applications, specifically MS Office suite: Word, Outlook, Excel, PowerPoint, etc.
• Commitment to a working environment that values a diverse academic environment, inclusive of students, faculty, and staff of diverse cultural, socioeconomic, and educational backgrounds.

DESIRED QUALIFICATIONS

• Two or more years of outreach or recruitment experience.
• Fluency in more than one language (i.e., Spanish, Russian, Japanese, etc.).
• Experience using a Customer Relationship Management (CRM) system.
• Experience building partnerships with outside organizations and/or educational institutions.

PHYSICAL REQUIREMENTS

• Work requires long periods of standing and walking.
• Work is equally performed in an office environment with frequent interruptions and outdoors in uncontrolled elements.
• Work is both sedentary and active.
• Work directly with students/clients.
• Move up to 25 lbs. frequently and up to 50 lbs. occasionally. Team lifts are encouraged and to be used at the employee's discretion.

CONDITIONS OF EMPLOYMENT

• 12-month position.
• This position is overtime eligible.
• Requires local or regional travel.
• Criminal background check is required.
• May be required to work an alternate shift, including nights and weekends.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Spokane Colleges maintain a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Required Application Materials

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
• Resume.
• References - the names, addresses, and phone numbers of three professional references.
• College transcript(s) if applicable - unofficial/copies of transcripts are acceptable; official transcripts are required upon hire.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at mailto:[e-mail].

Equal Opportunity Institution

Spokane Colleges provides equal opportunity in education and employment and does not discriminate on the basis of race, color, creed, religion, national origin, citizenship or immigration status, age, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, marital status, genetic information, disability, veteran or military status, or use of a trained guide dog or service animal. Spokane Colleges complies with applicable federal and state civil rights laws, including Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Americans with Disabilities Act, and Washington state nondiscrimination laws.

Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to:

Chief Human Resources Officer

Spokane Colleges

P.O. Box 6000, MS1004

Spokane, WA. 99217-6000

509-434-5040 / mailto:[e-mail].