Student Recruitment and Campus Visit Coordinator

Milwaukee-Area-Technical-College; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Milwaukee Area Technical College seeks a Coordinator of Student Recruitment and Campus Visit to drive enrollment through campus tours, ambassador support, and event coordination.

You will manage recruitment initiatives, oversee CRM processes, and ensure high-quality campus experiences while collaborating across departments.

Qualifications

• Bachelor’s degree in Business Administration, Marketing/ Communications, Higher Education, Organizational Development, Course Development, Facilitation, or related field with two (2) years of progressive experience.
• Demonstrated experience in program management, event coordination and facilitation.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing needs.
• Exceptional communication, public speaking, and active listening skills, with the ability to lead sensitive discussions.

Responsibilities

• Coordinates the full lifecycle of the Student Ambassador program, including recruitment, hiring, training, scheduling, and ongoing supervision.
• Coordinates and maintains daily campus tours across the district, including scheduling downtown tours and managing welcome table operations.
• Provides logistical and operational support for recruitment initiatives by coordinating customized campus visits, tours, and group experiences.
• Oversees CRM processes including data entry, tracking, and follow-up activities to support lead conversion.
• Supports recruitment operations by coordinating front-facing office services and ensuring coverage of public spaces and communication channels.
• Develops, tracks, and analyzes recruitment metrics to evaluate effectiveness and support data-informed decision making.

Skills

Program management

Event coordination

Communication

Public speaking

Customer service

Multitasking

Data tracking

Team collaboration

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Higher Education

Tools

Google Suite

CRM software

Job description

Under the direction of the Director, Student Recruiting and Call Center, the Coordinator, Student Recruitment and Campus Visit, supports the college’s enrollment efforts by coordinating campus tours, managing the Student Ambassador program, supporting recruitment events, and maintaining recruitment systems and processes to attract, engage, and enroll a diverse student population. Work is cross-functional and diverse. Challenging, high-volume environment, that requires multitasking skills, the ability to meet deadlines and deal with difficult situations. Operates with strong professional judgment, accuracy, and decision making with minimal supervision. Daily responsibilities are completed independently using established policies and general objectives with interaction with supervisor limited to problems or unusual conditions. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who share the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Student Ambassador Program Coordination

Coordinates the full lifecycle of the Student Ambassador program, including recruitment, hiring, training, scheduling, and ongoing supervision, ensuring effective staffing of campus tours, welcome tables, and recruitment activities.

Campus Tour Coordination and Operations

Coordinates and maintains daily campus tours across the district, including scheduling downtown tours, managing welcome table operations, and ensuring Student Ambassadors are trained to deliver consistent, high-quality campus experiences.

Campus Experience and Event Coordination Support

Provides logistical and operational support for recruitment initiatives by collaborating with recruiters to coordinate customized campus visits, tours, and group experiences, and assisting with the planning and execution of major recruitment and admissions events such as Open House, Casa Abierta, Stormer Admitted Day, and MATC Signing Day.

CRM Oversight and Office Operations Support

Supports recruitment operations by overseeing CRM processes including data entry, tracking, and follow-up activities to support lead conversion, while coordinating front-facing office services, ensuring appropriate coverage of public spaces and communication channels, and assisting leadership with daily operational needs.

Reporting, Data Analysis and Continuous Improvement

Develops, tracks, and analyzes recruitment metrics and key performance indicators to evaluate effectiveness and support data-informed decision making. Partners with the Director and student recruiters to implement improvements that enhance quality, consistency, and outcomes.

Ethics and Confidentiality

Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.

Collaborative Teamwork

Establishes, maintains, and enhances positive work relationships with students, staff, faculty, and administrators.

Continuous Learning and Professional Development

Maintains current knowledge of best practices in the field by participating in training opportunities, user groups, publications, and professional groups. Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.

Other duties

Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Compliance with all state, federal, and accreditation standards/requirement, as well as all MATC policies and procedures.

Required Education & Experience

Bachelor’s degree in Business Administration, Marketing/ Communications, Higher Education, Organizational Development, Course Development, Facilitation, or related field with two (2) years of progressive experience.

Knowledge, Skills, & Abilities

• Demonstrated experience in program management, event coordination and facilitation.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing needs.
• Ability to provide exceptional customer service.
• Exceptional communication, public speaking, and active listening skills, with the ability to lead sensitive discussions.
• Ability to establish, collaborate and maintain effective work relationships with peers, students, teachers, staff, representatives of outside agencies, educational institutions, and the general public.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Ability to work with culturally diverse student and employee populations.
• Proficiency in the use of computers and software specific to position, including Google Suite.
• Ability to work successfully with minimal supervision and serve in a leadership role to others.
• Exceptional organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.

Competencies

Customer focus, Action oriented, Values differences, Self-development, Compassion, Cultivates innovation, Optimizes work processes, Ensures accountability, Collaborates, Interpersonal savvy, Communicates effectively, Instills trust.

Hours

This is a full-time, in-person position (minimum 38.75 hours per week) based primarily at the Downtown Milwaukee campus. Hours vary between 7:00 a.m. and 8:00 p.m., Monday through Friday, with evening and weekend hours required as needed. Travel to other campuses is required. Schedule is subject to change based on departmental needs.

Compensation

Salary pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal salary equity, and a review of the applicant's employment and educational background as listed on the job application.

EEO

Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email [e-mail].