Student Records Processor

Ivy Tech Community College; Indianapolis (IN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health plan with HSA

Dental and Vision plans

Employee Assistance Program

Wellness rewards

10% retirement contribution

Life insurance and disability benefits

Tuition assistance and paid time off

Job summary

Ivy Tech Community College in Indianapolis is seeking a Records Technician to manage centralized processing of student records under the supervision of the Director of Student Records for Transfer and Graduation Services.

You will handle transfer credit evaluations, graduation processing, and record updates, while ensuring FERPA compliance and accurate data entry. A degree and familiarity with Banner/Ellucian SIS and MS Office are preferred for this role.

Qualifications

• Associate’s degree required.
• Experience in higher education records is preferred.
• Experience with Banner/Ellucian SIS is preferred.
• Knowledge and experience with Microsoft Office Suite (Excel, Outlook, Adobe) required.
• Strong organizational, detail-oriented, and problem-solving skills; able to handle high volume with a team-first attitude.
• Commitment to inclusive environment reflecting diverse students and staff.

Responsibilities

• Evaluate and post transfer credit evaluations using TES and u.achieve.
• Establish transfer credit equivalencies with Academic Affairs.
• Process graduations in Banner and order diplomas.
• Handle record-related requests including grade changes and demographic updates.
• Process drops for non-completion of prerequisites at term end.
• Oversee all orders in Parchment and process manual orders as needed.
• Address inquiries submitted to the Student Records Hub inbox.
• Complete verification requests from National Student Clearing House.

Skills

Organizational skills

Education

Associate’s degree

Tools

Banner/Ellucian SIS

Microsoft Office Suite

Excel

Outlook

Adobe

Job description

GENERAL PURPOSE AND SCOPE OF THE POSITION
Under the direction of the Director of Student Records for Transfer and Graduation Services, this position is responsible for centralized processing of various student records.

MAJOR RESPONSIBILITIES

• Evaluate and post transfer credit evaluations by using the Transfer Equivalency System (TES) and the degree audit system (u.achieve).

• Work with Academic Affairs to establish transfer credit equivalencies.

• Process completed graduations in Banner and order diplomas through the fulfillment system.

• Process various student records-related requests, including grade appeals, grade changes, and student name/demographic information changes.

• Process drops for non-completion of pre-requisite courses at the end of each term.

• Oversee all orders in Parchment (transcripts) and process manual orders as needed.

• Address inquiries and requests submitted to the Student Records Hub inbox.

• Complete verification requests delivered via the National Student Clearing House.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

SUPERVISION RECEIVED:

Director of Student Records for Transfer and Graduation Services

SUPERVISION GIVEN:

None

SALARY RANGE:

$19-$20 per hour

EDUCATION, EXPERIENCE, and OTHER REQUIREMENTS:

• Associate’s degree required.

• Work experience in higher education records is preferred.

• Work experience in Banner/Ellucian Student Information Systems is preferred.

• Knowledge and experience with Microsoft Office Suite are necessary. Proficiency using Excel, Outlook, and Adobe is required.

• High quality organizational and problem-solving skills, attention to detail, self-disciplined, and the ability to handle a high volume of transactions and work with a team player mentality are essential skills for this position.

• Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.