Student Record Specialist

CP11 University of New Hampshire; Durham (NH); On-site; USD 24,000 - 40,000; Full time

Job summary

The University of New Hampshire in Durham seeks a highly responsible professional to coordinate the Registrar’s Office functions under broad supervision, applying guidelines, maintaining confidentiality, and using thorough knowledge of university policies.

Responsibilities include processing and maintaining student records in Banner, overseeing degree conferral, collaborating with academic departments and deans’ offices, running reports, and contributing to policy improvements.

Qualifications

• Three years of related experience preferably in higher education, or AA degree and five years of experience, or a combination of experience and higher education equal to seven years.
• Advanced computer skills including complex word processing, email, spreadsheets, database management, search engines, keyboarding skills, and other software applications.
• Ability to establish and maintain effective working relationships with faculty, staff, students, and the general public.

Responsibilities

• Process and maintain undergraduate and graduate student record changes in Banner database including program change forms, withdrawal forms, Leave of Absence applications, completion of minor forms, and grades.
• Coordinate degree conferral and review academic records to ensure degree requirements are met.
• Run reports to identify missing requirements and perform outreach to students and departments as needed.
• Manage three degree conferral periods annually and work with deans’ offices on student record issues.
• Develop policies and practices to manage Registrar’s Office functions, operations, and systems; interpret and apply procedures and precedents.

Skills

Data entry

Organizational skills

Communication

Customer service

Education

Bachelor's degree

Job description

Under broad supervision, this position performs highly responsible work coordinating functions of the Registrar’s Office. Considerable independent judgment is exercised applying and adapting departmental guidelines, policies and procedures, maintaining confidentiality, and applying thorough knowledge of the operations and policies of the department and University. Maintain confidentiality and work directly with students, administrative support units, academic departments and deans offices to troubleshoot complex academic record issues. Maintain confidentiality and ensure compliance with University policies and procedures. This position requires administrative, organizational, communication and data entry skills. Flexibility and demonstrated competence to assess priorities and manage a wide variety of activities in a time-sensitive environment is crucial.

Job Duties/Responsibilities

Process and maintain undergraduate and graduate student record changes in Banner database including but not limited to program change forms, withdrawal forms, Leave of Absence applications, completion of minor forms, and grades. This team is responsible for the coordination of degree conferral. Works with academic departments to review academic records to ensure students have satisfied degree requirements. Runs reports to identify missing requirements and performs outreach to students and academic departments as necessary. Manages three degree conferral periods a year. Work with academic departments and deans’ offices on student record issues. With Assistant and Associate Registrars, develop policies and practices to manage, monitor, and recommends improvements for Registrar’s Office functions, operations, and systems. Interpret and apply a variety of procedures, policies, and precedents. Independent decision making in lieu of Assistant or Associate Registrars based on established guidelines. Other duties as assigned.

Minimum Qualifications

• Three years of related experience preferably in higher education, or AA degree and five years of experience, or a combination of experience and higher education equal to seven years.
• Advanced computer skills including complex word processing, email, spreadsheets, database management, search engines, keyboarding skills, and other software applications.
• Ability to establish and maintain effective working relationships with faculty, staff, students, and the general public.

Preferred Qualifications

• Bachelor’s degree.
• University experience.
• Knowledge of University academic policies and procedures.
• Ability to work independently and strong customer service experience.
• Experience working with diverse populations.

FTE: 37.5 hours per week

Pay Range: $17.57 - $28.96

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations.

Location: Durham

More information on benefits can be found here: USNH Employee Benefits | Human Resources

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction.

UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs.

The University System of New Hampshire is an Equal Opportunity/Equal Access employer.

The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission.

The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

The University System of New Hampshire is the largest provider of postsecondary education in the Granite State. With approximately 30,000 enrolled students annually and more than 90,000 alumni living in state, the institutions of the University System - the University of New Hampshire - Durham, the University of New Hampshire School of Law, the University of New Hampshire at Manchester, Plymouth State University, and Keene State College - have a direct impact on hundreds of thousands of New Hampshire citizens every year.