Student Pathways Retention & Success Specialist

The Chronicle Of Higher Education, Inc.; Irving (TX); On-site; USD 49,000 - 60,000; Full time

Job summary

Dallas College is seeking a Pathway Retention Specialist to support credit and non-credit students within School-aligned pathways, promoting retention and completion. The role partners with Success Coaches and Career/Transfer Specialists to remove barriers and ensure a seamless student experience with integrated support structures.

The ideal candidate will monitor enrollment, advise on challenging pathways, coordinate cohort registrations, and drive persistence through targeted communications

Qualifications

• Bachelor’s degree plus two years of experience in student support services, academic advising, or enrollment services.
• Associate’s degree plus ten years of experience in student support services, academic advising, or enrollment services.
• Strong interpersonal skills and a commitment to quality customer service.

Responsibilities

• Monitor term-to-term enrollment for students in assigned School and proactively contact success coaches and build academic plans for students who are off-path.
• Conduct academic advising on difficult-to-navigate pathways and/or programs of study with niche or low enrollment.
• Conduct School-driven cohort registration.
• Coordinate re-engagement efforts with students who are close to completion but have stopped out or delayed enrollment, assisting them with re-entry processes and course registrations.
• Conduct pathway-specific communication plans, interventions and programming that promote persistence and completion.
• Meet institutional and departmental goals by executing and tracking assigned activities and evaluating outcomes.
• Prepare and present reports and leverage technology to track and monitor progress; keeps detailed records of assigned activities.
• Participate in required professional development to ensure current knowledge of internal and external resources and services.
• Leverage emerging technology to maintain systemic efficiencies in the delivery and tracking of communications, services and programming and experiences.
• Support pathways training delivery.
• Support new student orientation, peak registration and commencement events and activities.
• Completes required Dallas College professional development training hours per academic year.
• Performs other duties as assigned.

Skills

Student Service

Case Management and Follow-Up

Resource Navigation and Referral

Communication and Interpersonal Skills

Data Tracking and Organization

Education

Bachelor’s degree + 2 years of experience in student support services

Associate’s degree + 10 years of experience in student support services

Job description

Dallas College is seeking a Pathway Retention Specialist to support credit and non-credit students within School-aligned pathways, promoting retention and completion. The role partners with Success Coaches and Career/Transfer Specialists to remove barriers and ensure a seamless student experience with integrated support structures.

The ideal candidate will monitor enrollment, advise on challenging pathways, coordinate cohort registrations, and drive persistence through targeted communications