Student Operations Specialist

Department of the Air Force Headquarters; Bath Township (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

The Department of the Air Force Headquarters seeks a dedicated student support position serving as the primary contact for student services, reporting to the Registrar and Director of Student Operations.

This temporary appointment may extend or end earlier based on funds and workload, with opportunities tied to OPM standards and 120-day roster timelines.

Qualifications

• One year (52 weeks) of specialized experience at the next lower GS-07 level, or equivalent in other pay systems.
• Masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree, LL.B. or J.D. if related.

Responsibilities

• Serve as the primary point of direct student support reporting to the Registrar and Director of Student Operations.
• Assist in admissions, registration, and student services workflows as part of daily operations.

Skills

Customer service

Data handling

Communication (oral and written)

Education

Master's degree or equivalent graduate degree

Tools

Office software

Job description

The primary purpose of this position is to serve as the primary point of direct student support reporting to the Registrar and Director of Student Operations.

This position is temporary and has a Not-to-Exceed date. However, this position may be extended to the fullest legally allowable period without further competition. The appointment may also end early due to lack of work or funds. Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Group Coverage Qualification Standard for Administrative and Management Positions. Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement.

SPECIALIZED EXPERIENCE:

Applicants must have at least one year (52 weeks) of specialized experience at the next lower grade GS-07, or equivalent in other pay systems. Examples of specialized experience include providing administrative and operational support in a professional office, customer service, or organizational setting; providing in-depth assistance in specialty program areas such as database management, records maintenance, customer intake, scheduling, or program registration; managing and supporting processes or clients throughout an entire lifecycle (such as onboarding, case management, account maintenance, or program participation). Support of college level students in admissions, registration, and student services is highly desired. NOTE: Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement. OR EDUCATION: master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS:

Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of a wide range of concepts, principles, and practices related to education administration matters, and management information systems.


2. Knowledge of a variety of academic, occupational, vocational, and career development resources (educational and/or community).


3. Ability to interpret agency directives, instructions, and guidance and make local decisions and recommendations based on analysis.


4. Ability to gather, develop, and analyze a variety of data and to make recommendations based on analysis.


5. Knowledge of safety and security regulations, practices and procedures.


6. Ability to effectively communicate both orally and in writing.

PART-TIME OR UNPAID EXPERIENCE:

Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE:

Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.