Student Journey Orchestration Lead

Western Governors University; Salt Lake City (UT); On-site; USD 75,000 - 113,000; Full time

Benefits offered by this job

Tuition discount

Flexible paid time off

11 paid holidays

Wellbeing program

Job summary

Western Governors University in Salt Lake City, UT, seeks a Journey Coordination Lead to own the Student Experience Clearinghouse and coordinate how students interact with WGU. You will lead a cross-functional team, define requirements, and shape a roadmap for streamlined, cohesive student journeys across email, text, in-app notifications, chats, and other channels.

The role emphasizes business ownership and experience outcomes, guiding campaigns, measuring impact, and partnering with Product,

Qualifications

• Bachelor’s degree required.
• Experience in student experience, customer journey, or campaign operations.
• Strong planning, governance, and cross-functional coordination skills.

Responsibilities

• Provide functional leadership and day-to-day guidance to student journey coordinators.
• Define operating models for intake, triage, and delivery planning.
• Coordinate cross-channel journey campaigns across email, SMS, in-app notifications, chats.
• Partner with Product, Analytics, Academic Operations, and Student Support to align requirements and roadmaps.

Skills

Project coordination

Stakeholder communication

Cross-functional collaboration

Requirements translation

Analytical mindset

Campaign operations

Education

Bachelor's degree

Master's degree preferred

Tools

Pendo

Mainstay

Salesforce

Tableau

Job description

Western Governors University in Salt Lake City, UT, seeks a Journey Coordination Lead to own the Student Experience Clearinghouse and coordinate how students interact with WGU. You will lead a cross-functional team, define requirements, and shape a roadmap for streamlined, cohesive student journeys across email, text, in-app notifications, chats, and other channels.

The role emphasizes business ownership and experience outcomes, guiding campaigns, measuring impact, and partnering with Product,