Student IT Support & Engagement Lead

Dickinson College; Library (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Dickinson College seeks a Student Technology Support & Engagement Specialist to lead the Campus Help Desk operations, recruit and train student staff, and coordinate support for student-owned tech. The role also creates technical documentation and maintains the Knowledge Base, collaborating with User Services and Academic Technology liaisons to provide IT training.

The position requires strong communication, technical troubleshooting, and organizational skills, and serves as backup for the Help

Qualifications

• Associate's Degree in IT or related field required.
• 1–3 years work experience preferred.
• Bachelor's Degree in IT, CS or Education preferred.

Responsibilities

• Recruit, hire, train, schedule, and supervise the User Services student team to ensure effective integration into operations.
• Oversee daily functions of the Student Help Desk, ResNet Services Annex, and Hardware Support Assistant roles.
• Maintain and update the internal/external Knowledge Base of technical documentation.
• Plan and coordinate IT training for students, faculty, and staff, including workshops and orientation events.
• Create and distribute student-focused IT communications via email and other platforms.
• Oversee health, readiness, and imaging of the college’s loaner laptop fleets; manage checkout/check-in processes.
• Serve as backup to the full-time Help Desk Specialist and mentor student staff on escalated issues.

Skills

Communication

Technical troubleshooting

Organizational skills

Education

Associate's Degree - Information Technology or related field

Bachelor's Degree - Information Technology, Computer Science, Education, or related discipline

Job description

Dickinson College seeks a Student Technology Support & Engagement Specialist to lead the Campus Help Desk operations, recruit and train student staff, and coordinate support for student-owned tech. The role also creates technical documentation and maintains the Knowledge Base, collaborating with User Services and Academic Technology liaisons to provide IT training.

The position requires strong communication, technical troubleshooting, and organizational skills, and serves as backup for the Help