Student IT Service Desk Associate

Space Dynamics Laboratory; North Logan (UT); On-site; USD 21,000 - 28,000; Part time

Job summary

Space Dynamics Laboratory in North Logan, UT is seeking a part-time IT Service Desk Assistant to set up, install, configure, upgrade, and troubleshoot hardware and software on Windows systems (some Linux). This on-site role supports SDL employees and requires student status at USU with at least one year remaining.

Responsibilities include incident triage, account management, imaging workstations, asset tracking, and thorough documentation in the ticketing system.

Qualifications

• Must be a student pursuing a degree in computer-related field.
• Must have at least one year of school remaining.
• CompTIA Security+ is required or must be obtained within 30 days of hire.

Responsibilities

• Provide friendly, accurate IT support to SDL employees with focus on customer satisfaction.
• Triage incidents via phone, walk-ins, and ticket submissions.
• Manage user accounts and password changes.
• Image and configure computers/workstations for users.
• Support IT asset management and inventory tracking.
• Troubleshoot hardware/software issues and document interactions in ticketing system.

Skills

Customer service

Phone support

On-site support

Windows troubleshooting

Linux basics

Documentation

Team collaboration

Education

Student at Utah State University (USU)

Tools

Ticketing system

Active Directory / user accounts

Job description

Space Dynamics Laboratory in North Logan, UT is seeking a part-time IT Service Desk Assistant to set up, install, configure, upgrade, and troubleshoot hardware and software on Windows systems (some Linux). This on-site role supports SDL employees and requires student status at USU with at least one year remaining.

Responsibilities include incident triage, account management, imaging workstations, asset tracking, and thorough documentation in the ticketing system.