Student IT Help Desk Agent

Ferris State University College of Business; Big Rapids (MI); On-site; USD 19,000 - 20,000; Part time

Job summary

Ferris State University IT Services is seeking a student-position IT Call Center Agent I to handle inquiries from faculty, staff, and students in Big Rapids, MI. You will learn 15–20 basic resolutions and use the IT ticketing system to route complex issues to technicians.

The role emphasizes strong communication, teamwork, and the ability to work independently on assigned projects in a fast-paced environment.

Qualifications

• Exceptional communication/decision making skills in fast-paced environment.
• Supports all IT products and services; may troubleshoot, teach, or instruct customers.
• Must be a team player and able to work with many different people; able to work independently on projects.

Responsibilities

• Handle incoming support/calls from faculty, staff, and students.
• Learn 15–20 over-the-phone resolutions and/or use the IT ticketing system for tasks.
• Enter work orders in call-tracking software and assist customers on phone and chat.
• Collaborate with technicians to resolve computer-related issues and follow up to close tickets.

Skills

Exceptional communication

Team player

Ticketing system

Job description

Ferris State University IT Services is seeking a student-position IT Call Center Agent I to handle inquiries from faculty, staff, and students in Big Rapids, MI. You will learn 15–20 basic resolutions and use the IT ticketing system to route complex issues to technicians.

The role emphasizes strong communication, teamwork, and the ability to work independently on assigned projects in a fast-paced environment.