Student Information Systems Coordinator

Elizabethtown College; Elizabethtown (Lancaster County); On-site; USD 50,000 - 70,000; Full time

Job summary

Elizabethtown College is seeking a Student Information Systems Coordinator to support daily administrative and technical operations for the Student Life Division, including Counseling Services, Center for Student Success, and Residence Life.

The role will be in-person, Monday–Friday 8:30am–5:00pm, with occasional evenings and weekend hours as needed. The position emphasizes data accuracy, confidentiality, and strong collaboration across departments.

Qualifications

• Bachelor's degree preferred in education, information systems, or related field.
• Experience supporting students in a higher education setting or equivalent.

Responsibilities

• Greet visitors and schedule counseling sessions for students.
• Develop and maintain data collection for monthly/annual reports.
• Maintain and become super-user in Student Life software (PowerBI, StarRez, Jenzabar, Slate).
• Collaborate with HR and other offices for hiring, onboarding, and payroll processing.
• Manage confidential student records in line with policy and law.
• Monitor and respond to Student Life communications (phones and emails).
• Support Orientation and Residence Life during events and procedures.
• Maintain Center for Student Success and Counseling Services web content.
• Oversee office supplies, monthly billing allocations, and purchasing card statements.

Skills

PowerBI

Data management

Microsoft Office

Web content management

Excellent communication

Team collaboration

Education

Bachelor's degree preferred

Tools

Jenzabar

StarRez

Starfish

Slate

Paylocity

Job description

Description

The Student Life Department at Elizabethtown College is currently accepting applications for a

Student Information Systems Coordinator.

The primary functions of this role are to maintain a welcoming and identity affirming environment for students and other visitors entering the Counseling Center and Center for Student Success and provide daily administrative and technical support for the Student Life Division, especially the Center for Student Success, Counseling Services, and the Office of Residence Life.

Description

The Student Life Department at Elizabethtown College is currently accepting applications for a Student Information Systems Coordinator. The primary functions of this role are to maintain a welcoming and identity affirming environment for students and other visitors entering the Counseling Center and Center for Student Success and provide daily administrative and technical support for the Student Life Division, especially the Center for Student Success, Counseling Services, and the Office of Residence Life.

This position will be in-person, Monday-Friday 8:30am-5:00pm, some evenings and weekend hours as necessary.

Essential Functions

The minimum performance expectations include, but are not limited to the following functions and tasks:

• Maintain a welcoming and identity affirming environment for students and other visitors entering the Counseling Center and Center for Student Success by greeting people, scheduling students who call or walk-in for counseling sessions, and communicating relevant information to (and consulting with) Counseling Center and Center for Student Success employees;
• Develop and implement system of collecting and distributing data for monthly and annual reports for the Student Life Division and its component departments in alignment with annual assessment goals and objectives;
• Develop and maintain proficiency or “super-user” status in Student Life and institutional software, ensuring accuracy of data input and extraction, including but not limited to: PowerBI, Titanium, StarFish, StarRez, Microsoft Suite, Jenzabar, Slate, Paylocity
• Collaborate with Human Resources, Director of Learning Zone, and Coordinator of Disability Services for the hiring, onboarding, scheduling, and payroll processing of Center for Student Success employees;
• Prioritize a caring, supportive and student-centered flow of communication within the Student Life Division, including answering departmental phones, daily monitoring of the Student Life email and other departmental email, and directing communication from faculty, staff, students and families to appropriate Student Life Division staff;
• Maintain confidential student records, legal and ethical standards of confidentiality, and Counseling Center client confidentiality, in accordance with College policy and federal and Commonwealth laws;
• Execute special projects that involve literature and policy review, data collection and preparation of summary reports;
• Support New Student and Family Orientation before, during and after the orientation events;
• Support the Office of Residence Life during major events, including but not limited to room selection, room placement, move-in, break registrations.
• Process Leave of Absence and Withdrawal and Medical Withdrawal paperwork and send campus notifications;
• Maintain Center for Student Success and Counseling Services web content;
• Monitor and order office supplies for Counseling Services and the Center for Student Success, and complete monthly billing allocations;
• Maintain and approve student travel request process;
• Maintain records and reconcile monthly statements for purchasing card transactions;
• Assist the Medical Center in communication with students regarding late or missing student health requirements;
• Perform related duties as assigned by the VPSL & Dean of Students, the Associate Dean of Students, and the Associate Dean of Students for Counseling and Health Needs and other members of the Student Life division

Requirements

QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made.

Education and/or Experience

Bachelor's degree is preferred plus experience supporting students in a higher education setting; or equivalent combination of education and experience.

Certificates, Licenses, and/or Registrations

This position requires a valid driver's license for business travel purposes (individual must have a US driver's license for at least three years).

Other Skills, Abilities, And/or Training

• Proficient with Microsoft Office Suite and administrative information management system such as Jenzabar
• Ability to use existing and emerging technology to realize efficiencies
• Strong data stewardship skills
• Excellent written and verbal communication skills
• Strong web content management skills
• Strong organizational skills
• Ability to work independently or with limited supervision in a fast-paced environment, managing multiple projects with competing deadlines
• Ability to work extended hours if needed
• Exceptional customer service skills
• Ability to build and maintain effective working relationships across all levels of the institution
• Ability to handle confidential information with discretion

PHYSICAL DEMANDS

• Regularly required to remain seated in a normal position for long periods of time
• Regularly required to walk about
• Regularly required to maintain balance while walking, standing, crouching, or running
• Occasionally required to reach up and out with hands and arms
• Regularly required to talk and hear; verbally express information or instructions
• Regularly required to use hands to grasp objects, type, pick up objects, move objects, or hold objects
• Occasionally required to stoop, kneel, crouch, and/or crawl
• Regularly required to climb stairs and/or ladders
• Occasionally required to lift up to 25 pounds and carry a distance of 10 feet
• Occasionally required to push and/or pull up to 25 pounds a distance of 10 feet
• Occasionally required to stand for long periods of time

Vision Requirements

To successfully perform this position, individuals must possess the following:

• Close vision (clear vision at 20 inches or less)
• Depth perception and the ability to judge distances and spatial relationships
• Adjustable focus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The individual is regularly exposed to indoor conditions and moderate noise level; the individual is occasionally exposed to outdoor weather and temperature extremes.