Student Housing & Assignments Specialist

Cornell University; Town of Ithaca (NY); On-site; USD 55,000 - 64,000; Full time

Benefits offered by this job

Onsite campus

Health and retirement benefits

Tuition assistance

Paid holidays

Job summary

Cornell University is seeking a Housing Contracts & Assignments Coordinator to manage room assignments for approximately 9,200 beds and deliver outstanding customer service across Cornell’s residential system. You will collaborate with campus partners to ensure equitable housing processes and responsive student support.

This on-site role at the Ithaca campus involves occupancy coordination, billing adjustments, policy guidance, and accommodations in partnership with Student Disability Services,

Qualifications

• Associate’s degree with 2 to 4 years of administrative/office experience in higher education or equivalent.
• Experience addressing customer service needs through various avenues, including phone, email, live chat, and in-person interactions.
• Ability to work independently, efficiently, and effectively as part of a team on projects and assignments.
• Experience building collaborative partnerships with various stakeholders.
• Experience working with inclusion, belonging, and wellbeing programs.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.), database management tools, Zoom, and other web-based platforms.
• Ability to occasionally work nights and Weekends (e.g., Opening, Family Weekend, commencement, trainings, etc.).

Responsibilities

• Occupancy & Housing Coordination: Coordinate room assignments for ~9,200 beds, handle changes, cancellations and emergency housing.
• Operations & Systems: Maintain housing data in StarRez and ensure licenses.
• Training, Policy & Compliance: Support training and inclusive housing policies, ensure FERPA/ADA compliance.
• Additional Responsibilities: Assist with campus events, committees, and trainings.

Job description

Cornell University is seeking a Housing Contracts & Assignments Coordinator to manage room assignments for approximately 9,200 beds and deliver outstanding customer service across Cornell’s residential system. You will collaborate with campus partners to ensure equitable housing processes and responsive student support.

This on-site role at the Ithaca campus involves occupancy coordination, billing adjustments, policy guidance, and accommodations in partnership with Student Disability Services,