Student House Managers - IE

Commonwealth of VA Careers; Harrisonburg (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

James Madison University’s Forbes Center for the Performing Arts is seeking two Student House Managers to provide front-of-house support for events with patrons in attendance. This part-time, institutional employment offers hourly pay of $12.77 and requires strong customer service, excellent organization, and the ability to guide audiences and staff in a busy venue on campus in Harrisonburg, Virginia.

As a front-of-house liaison, you will prepare venues, assist seating, coordinate with the Stage

Qualifications

• Excellent customer service, communications, sales training, and supervisory skills.
• Must be extremely organized and be able to inspire and motivate others.
• Must be able to remain calm under pressure, multi-task, and be responsible for the needs of the audience and other staff members.

Responsibilities

• Work an average of 12 to 16 hours per week.
• Act as the Center's front-of-house liaison with audiences for five performance venues.
• Prepare public spaces for audience arrival.
• Alert the housekeeping crew if there are cleaning issues.
• Train ushers to greet patrons, distribute programs, scan tickets at the door, escort patrons to their reserved seating, and provide information about the facility.
• Control unauthorized access to the venues, help facilitate latecomer seating, enforce theatre policies, and direct the safe and timely evacuation of the audience in case of emergency.
• Coordinate with the Stage Manager and Box Office staff. Prepare house count and performance reports.

Skills

Customer service

Communications

Sales training

Supervisory skills

Job description

Working Title: Student House Managers - IE

State Role Title: House Manager

Position Type: Institutional Employment

Position Status: Part-Time

FLSA Status: N/A

College/Division: College of Visual and Performing Arts

Department: 100551 - College of Visual and Performing Arts

Pay Band: N/A

Pay Rate: Hourly

Specify Range or Amount: $12.77

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

About JMU:

Situated in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is a vibrant community with a population of approximately 52,000. Harrisonburg is conveniently located approximately 120 miles from Washington, D.C. and Richmond, VA.

JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students, faculty and staff. The student body includes approximately 21,000 undergraduate and 1,800 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

James Madison University’s Forbes Center for the Performing Arts is seeking for two (2) new Student House Managers to provide front-of-house support for all events taking place in the Forbes Center that have patrons in attendance.

Duties and Responsibilities:

Key Responsibilities:

• Work an average of 12 to 16 hours per week
• Act as the Center's front-of-house liaison with audiences for five performance venues
• Prepare public spaces for audience arrival
• Alert the housekeeping crew if there are cleaning issues
• Train ushers to greet patrons, distribute programs, scan tickets at the door, escort patrons to their reserved seating, and provide information about the facility
• Control unauthorized access to the venues, help facilitate latecomer seating, enforce theatre policies, and direct the safe and timely evacuation of the audience in case of emergency
• Coordinate with the Stage Manager and Box Office staff. Prepare house count and performance reports

Qualifications:

• Excellent customer service, communications, sales training, and supervisory skills
• Must be extremely organized and be able to inspire and motivate others
• Must be able to remain calm under pressure, to multi-task, and be responsible for the needs of the audience and other staff members

Conditions of Employment:

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: [phone].

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at [phone] or [e-mail]. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.