Student Help Desk Clerk(Remote)

SpringHouse; Tupelo (OK); Remote; USD 10,000 - 60,000; Full time

Job description

The Student Help Desk Clerk is responsible for assisting students and families with basic tech issues, login problems, and accessing learning platforms. Acting as a first point of contact, this role ensures students can successfully engage with virtual learning tools.

Key Responsibilities:

• Respond to student and parent inquiries via email, chat, or phone

• Provide step-by-step troubleshooting for login, account access, and basic software issues

• Log and escalate complex technical issues to the IT team

• Guide students in accessing district portals, learning management systems, and email

• Maintain help desk ticket records and resolution logs

• Report recurring issues to the technology department for improvements

Qualifications:

• High school diploma or equivalent

• Basic knowledge of Google Classroom, Chromebooks, and district technology tools

• Friendly and patient customer service skills

• Clear written communication for digital support

• 1+ year of experience in customer service or school tech support preferred

Benefits Include:

• State retirement

• Health, dental, and vision insurance

• Paid leave and holidays

• Professional development opportunities

• Small-district work culture with a big impact on student learning