Student Financial Services Advisor — Onsite in SF

Academy of Art University; Montgomery (AL); On-site; USD 2,732,000 - 3,891,000; Full time

Benefits offered by this job

Health insurance

401k options

Paid vacation

Paid holidays

Paid sick leave

Commuter benefit program

One undergraduate course tuition free

Job summary

Academy of Art University seeks an experienced full-time Student Financial Services Representative to support new, continuing and international students in a dynamic, engaging environment. This on-site role in San Francisco offers opportunities to work with aspiring artists while developing professional skills in financial aid.

The position requires at least one year of financial aid experience, a preferred Bachelor's Degree, and strong customer service and communication skills.

Qualifications

• At least one year of financial aid experience required.
• Bachelor's Degree preferred.

Responsibilities

• Manage a portfolio of continuing students through the financial process.
• Answer student questions and counsel students on financial obligations.
• Analyze financial need and review funding sources (federal, state, institutional).
• Inform and advise on eligibility and responsibilities of aid programs.
• Review documentation and certify student eligibility per regulations.
• Assist in collections and communicate about student accounts.
• Counsel students on resolving debt and questions about their accounts.
• Track financial aid documents (FAFSA, counseling, notes, etc).
• Keep students informed of their aid file and refund status.
• Run reports to identify incomplete files and contact students.
• Check NSLDS and COD for prior attendance.
• Inform and advise VA benefit eligibility and required documentation.
• Coordinate with departments on continuing students with incomplete files or gaps between aid and costs

Skills

Phone communication

Written communication

Time management

Customer service

Attention to detail

Education

Bachelor's Degree preferred

Job description

Academy of Art University seeks an experienced full-time Student Financial Services Representative to support new, continuing and international students in a dynamic, engaging environment. This on-site role in San Francisco offers opportunities to work with aspiring artists while developing professional skills in financial aid.

The position requires at least one year of financial aid experience, a preferred Bachelor's Degree, and strong customer service and communication skills.