Student Financial Aid Specialist – On-Site SF

Academy of Art University; San Francisco (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401k options

Paid vacation

Paid holidays

Paid sick leave

Commuter benefit

Tuition remission: one undergrad class

Job summary

Academy of Art University is seeking an experienced full-time Student Financial Services Representative to support new, continuing and international students. This on-site role in San Francisco offers engagement with aspiring artists in a world-class city and opportunities to grow professional skills in a dynamic environment.

The position requires handling financial aid processes, counseling students on aid options, and ensuring compliance with federal/state/institutional regulations while

Qualifications

• At least one year of financial aid experience required.
• Bachelor’s Degree preferred.
• Passionate about student success and higher education.
• Empathetic, patient, and positive.
• Excellent phone and written communication skills.
• Excellent time management and organizational skills.
• Attention to detail.
• Able to thrive in a dynamic and deadline-driven environment.

Responsibilities

• Independently manage a portfolio of continuing students through the financial process.
• Answer student questions and anticipate financial concerns in a customer-focused manner.
• Analyze and evaluate student financial need and funding sources (federal, state, and institutional).
• Inform and advise students/parents on eligibility and responsibilities of financial aid programs; explain policies and procedures.
• Review and evaluate required documentation; certify eligibility per regulations.
• Provide assistance in collections and communications regarding student accounts.
• Counsel students on resolving debt and inquiries about their accounts.
• Track all financial aid documents (FAFSA, counseling, loans, notes, etc.).
• Inform students about aid file status and refund status.
• Run periodic reports to identify incomplete files and contact students.
• Check NSLDS and COD for previous attendance.

Skills

Customer service

Communication

Time management

Attention to detail

Empathy

Positive attitude

Education

Bachelor’s degree

Job description

Academy of Art University is seeking an experienced full-time Student Financial Services Representative to support new, continuing and international students. This on-site role in San Francisco offers engagement with aspiring artists in a world-class city and opportunities to grow professional skills in a dynamic environment.

The position requires handling financial aid processes, counseling students on aid options, and ensuring compliance with federal/state/institutional regulations while