Student Financial Aid Officer — Counsel & Award Specialist

Harvard University; Massachusetts; Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision coverage

Retirement plans with contributions

Wellbeing resources

Tuition assistance and reimbursement

Commuter benefits

Job summary

Harvard University in Cambridge, MA, is seeking a financial aid professional to independently manage a range of aid activities and provide excellent service to students and families.

The role involves counseling students, calculating aid awards, and supporting committees and scholarship processes while upholding federal and university guidelines. The position offers a 35-hour week, a hybrid work arrangement, and comprehensive benefits.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum of 3 years’ relevant work experience.
• Excellent interpersonal and communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong customer service orientation and problem-solving abilities.
• Familiarity with financial aid processes and higher education policies.

Responsibilities

• Counsel students and families on financial aid issues.
• Calculate financial aid awards using federal and institutional guidelines.
• Provide high level customer service as part of the Officer of the Day team.
• Participate in the Financial Aid Committee and represent students.
• Assist with external scholarships and grants process, including eligibility and payments.
• Assess and improve related processes and training to increase efficiency.
• Assist in policy development and various projects.

Skills

Student counseling

Customer service

Attention to detail

Confidentiality

Policy knowledge

Team collaboration

Education

Bachelor's degree or equivalent

Tools

PowerFAIDS

Job description

Harvard University in Cambridge, MA, is seeking a financial aid professional to independently manage a range of aid activities and provide excellent service to students and families.

The role involves counseling students, calculating aid awards, and supporting committees and scholarship processes while upholding federal and university guidelines. The position offers a 35-hour week, a hybrid work arrangement, and comprehensive benefits.