Student Financial Aid Advisor - Title IV Specialist

Ancora; Augusta (GA); Hybrid; USD 28,000 - 32,000; Full time

Job summary

Ancora Education in Augusta, GA seeks a Financial Aid Officer to guide students through Title IV funding, verify applications, and ensure packaging is compliant. The FAO collaborates with the Campus President and Admissions to streamline processes.

The role also requires advising on aid options, completing FAFSA and loan counseling, handling verification, and using CampusVue to track documents. A high school diploma and 1 year in customer service are required.

Qualifications

• High School Diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
• 1 year of experience in a customer service-related field
• Ability to multitask while maintaining organization
• Excellent verbal and written communication skills
• Demonstrated ability to maintain confidentiality
• Must not be in default on any federal student loan

Responsibilities

• Advise incoming, continuing, and re-entry students on the availability of Title IV funds and resources to cover the investment in their educational cost.
• Answer student questions regarding completion of the Free Application for Federal Student Aid and Direct Loan Entrance/Exit Counseling
• Complete verification on all applications selected by the Department of Education
• Resolve conflicting information that is identified between financial aid documents and other documents contained in the student's file
• Conduct financial aid estimates for students who are interested in enrollment
• Timely submission of student files for Campus Compliance Specialist review, maintaining a low error rate
• Effectively communicate with admissions department personnel to ensure future enrollments have obtained appropriate documentation for packaging
• Ensure files are uploaded into the CampusVue operating system
• Provide updates to the Campus President on students who have not submitted documentation or required paperwork to receive Title IV funding
• Advise students, during the packaging process, of Institutional Payment Plans (IPP) and facility completion of the IPP process where appropriate.
• Effectively use and track activities in CampusVue
• Other duties as assigned

Skills

Customer service

Multitasking

Verbal communication

Written communication

Confidentiality

Student loan knowledge

Education

High School Diploma

Associate degree or higher

Tools

CampusVue

Job description

Ancora Education in Augusta, GA seeks a Financial Aid Officer to guide students through Title IV funding, verify applications, and ensure packaging is compliant. The FAO collaborates with the Campus President and Admissions to streamline processes.

The role also requires advising on aid options, completing FAFSA and loan counseling, handling verification, and using CampusVue to track documents. A high school diploma and 1 year in customer service are required.