Student Financial Aid Advisor — Counseling & Packaging

SUNY Brockport; Village of Brockport (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

SUNY Brockport is accepting applications for a Financial Aid Advisor position. Reporting to the Associate Director of Financial Aid, the Financial Aid Advisor is responsible for advising students on the availability of financial aid, the various aid programs offered, and related processes on a daily basis.

The successful incumbent will also handle day-to-day verification and processing of student financial aid packages.

Qualifications

• Bachelor’s degree by time of appointment from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university.
• A minimum of one year of experience working in financial aid or a related field.
• Experience working in a customer service environment.
• Demonstrated experience using computer software, databases, and/or student information systems (SIS).
• Ability to work effectively with students, public, college community and external constituencies, with an appreciation for cultural and group differences.

Responsibilities

• Advises students and parents on the availability of student aid, types of aid programs, processing procedures, and other consumer information related to financial aid.
• Applies knowledge of the eligibility requirements of all aid programs, program procedures, as well as institutional procedures for aid programs.
• Assists in developing and maintaining effective written communications for customers, including brochures, flyers, and other informational materials, as requested.
• Addresses and resolves potential problems and difficulties in processing aid.
• Performs needs analysis and packaging of student aid.
• Understands the components that comprise the federal methodology.
• Verifies that student-provided data is accurate and properly recorded in Banner.
• Verifies that all documents in a student's file are properly indexed.
• Requests clarification of discrepant data, as needed, in accordance with Financial Aid Office procedures.
• Verifies that the financial aid package has been calculated correctly.
• Explains the financial aid package to students and parents, including the types of aid programs and award amounts.
• Repackages a financial aid package based upon new information received.
• Provides support to staff and students in the accurate processing, awarding, and coordination of financial aid programs.
• Provides accurate and timely communication to Financial Aid Office staff and students.
• Follows accurate processing procedures.
• Supports admissions and retention initiatives related to financial aid, including high school presentations, Open Houses, and other outreach activities as needed.
• Represents the Financial Aid Office at meetings with high school counselors, parents, and students to explain financial aid opportunities and procedures.
• Develops and delivers presentations tailored to audiences seeking information about student financial aid programs and services.
• Counsels on a confidential basis with parents who may have specific or unique concerns in applying for student aid.
• Maintains ongoing communication with incoming/returning students.
• Serves as a certifying official for veteran affairs and liaises with the Federal Department of Veterans Affairs.

Skills

Customer service

SIS experience

Interpersonal communication

Data verification

Diversity sensitivity

Education

Bachelor’s degree

Tools

Banner

Document imaging systems

Job description

SUNY Brockport is accepting applications for a Financial Aid Advisor position. Reporting to the Associate Director of Financial Aid, the Financial Aid Advisor is responsible for advising students on the availability of financial aid, the various aid programs offered, and related processes on a daily basis.

The successful incumbent will also handle day-to-day verification and processing of student financial aid packages.