Student Finance Analyst - Financial Aid

Howard Community College; Baltimore (MD); On-site; USD 44,000 - 60,000; Full time

Job summary

An established institution is seeking a dedicated Student Finance Analyst to enhance the financial aid experience for students. In this role, you will manage financial aid applications, ensure compliance with federal regulations, and provide exceptional support to students navigating their financial options. This position offers a unique opportunity to contribute to the success of a diverse student body while working in a supportive environment that values growth and innovation. Join a team committed to making education accessible and affordable for all students, and help shape the future of financial aid at a forward-thinking college.

Benefits

Medical and Dental Benefits

Tuition Reimbursement

Paid Leave Programs

Retirement Options

Flexible Schedule

Qualifications

• AA degree in accounting preferred or 3 years of related experience.
• Extensive experience with computerized accounting software.
• Knowledge of financial aid federal and state regulations.

Responsibilities

• Apply financial aid and cash receipts to student accounts.
• Monitor financial aid refund processes for compliance.
• Assist students with financial aid and billing inquiries.

Skills

Financial Aid Administration

Accounting Principles

Customer Service

Data Analysis

Problem Solving

Education

Associate's Degree

Tools

Ellucian's Colleague

Microsoft Excel

Job description

Position Details

Position Information

Employee is responsible for applying financial aid and cash receipts to student accounts including the administration of financial aid refunds with an external refund processor. Employee monitors the student financial aid refund process ensuring compliance with all applicable requirements and coordination with external refund processor. Responsible for monitoring and processing students' electronic loans and direct loans in compliance with federal guidelines. Advise students and assist with external refund processor questions and requests. Employee supports accounts receivable staff in helping students and completing various tasks related to student billing and financial aid. This position also provides front end coverage in the finance office by greeting students, and assisting with tuition payment plans and refunds. Work is performed in an accurate and timely manner under supervision and in compliance with Generally Accepted Accounting Principles (GAAP) guidelines.

Employee must comply with payment card industry data security standards (PCI DSS) and complete annual training. Employee must be well-informed about changes to student finance views to understand and educate student body and have knowledge of all policies and procedures that impact the student account from a college wide prospective.

Responsible for applying financial aid to student accounts. Researches, analyzes, and computes all financial aid adjustments and prepares documentation for resulted billings. Coordinates with financial aid staff regarding student account issues.

Responsible for monitoring and processing all electronic student and Parent PLUS loans ensuring compliance with federal and financial aid guidelines. Requires extensive knowledge of financial aid and registration policies and procedures as well as an understanding of the transactions from those offices on the student account.

Responsible for processing and monitoring returned and uncashed checks and performs communication efforts, including Federal Checks in Excess, Time Out Disbursements, and uncashed paper checks. Process in coordination with financial aid and finance office staff promptly to ensure federal and state compliance.

Responsible for verifying, computing, and processing student refunds in compliance with Title IV regulations, including refund preference set-up and identification verification with the external refund processor.

Serves as primary liaison for the Finance office for external refund processor regarding student service matters, including researching student refund status.

Responsible for applying non-credit financial aid and miscellaneous payments to student accounts, including vouchers, gift certificates, and child care scholarships. Researches, analyzes, and computes all related adjustments. Maintains records and reporting for non credit financial aid and miscellaneous payments.

Coordinates with Workforce, Career, and Community Education staff regarding student account issues.

Reviews and monitors all student account activity for current and past terms (including financial aid disbursements, payment plans, registration changes, and return of Title IV funds).

Monitors and maintains proper restriction holds on student accounts related to financial aid adjustment.

Responsible for processing returned unpaid checks and communicating with students.
Download daily payments from an external payment plan processor.

Responsible for making phone calls to students for financial aid reversals and other collection efforts when requested.

Assists and helps students over the telephone, by email, and in person, with issues related to registration charges, financial aid, external payment plan processor payment plan, and external refund processor inquiries. Monitors and responds to emails sent to HCC refund and payment plan mailbox

Assists with BankMobile enrollment file management.

Assists with preparing outgoing materials such as billing and miscellaneous communications to students.

Assist in the de-registration process by triaging students for payment plan and for those who paid partially.

Ensures security and confidentiality of all accounting documents and assets regarding to Family Educational Rights and Privacy Act (FERPA) compliance.

Investigates, researches, and resolves discrepancies in student accounts. This requires good accounting skills and the ability to analyze very complex accounting system.

Files and maintains all cashiering and A/R documents in compliance with PCI regulations.

Performs general cashiering duties during period of high traffic throughout the year.

Cover the front desk when the Office Associate is not in which includes, opening and distributing the incoming mail, logging in any checks received, and answering the phone.

Represents the office at on-campus events.

Maintains work area in order.

Trains temporary, part-time, and work study staff.

About Us	Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title	Student Finance Analyst - Financial Aid
FLSA	Non-Exempt
FT/PT	Full Time
Hours Per Week	37.5
Work Schedule	M-F 8:30-5
Grade	10
Minimum Compensation	$44,959
General Responsibilities
Work Performed
Minimum Education Required	Associate's degree
Minimum Number of Years Experience Required	3
Other Knowledge Required	AA degree (accounting preferred) or a minimum of 3 years of related experience required, preferably in higher education. Extensive experience using computerized accounting software including spreadsheets and word processing software. Experience with Ellucian's Colleague and Microsoft Excel preferred. Knowledge of financial aid federal and state regulations. Ability to analyze and tabulate various reports. Ability to work independently to investigate and resolve problems. Ability to interact tactfully and deal courteously and effectively with others. Ability to satisfy customer inquiries related to accounts receivable. Understand PCI DSS. Understand the FERPA ensuring confidentiality of all student documentation. OTHER REQUIREMENTS Ability to maintain strict confidentiality. Ability to communicate effectively, both verbally and in writing. Ability to have a flexible schedule as hours fluctuate during period of high demand such as lunch coverage or start of term. Regular attendance is a requirement of this job. Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.
Working Conditions	Highly stressful position due to high volume of work, cash handling, accuracy, good work habits and dealing with college community and outside agencies. Compliance with federal and financial aid guidelines required. Overtime necessary during busy periods. Flexibility in scheduling required including daytime, evening, and select weekend hours.
Supervisory Postion?	No
Division	Finance
Department	Finance DEPT

Posting Detail Information

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.

Posting Number	B432P
Number of Vacancies	1
Best Consideration Date	01/15/2025
Job Open Date	12/18/2024
Job Close Date
Open Until Filled	Yes
Job Category	Staff
Benefits Summary
Applicant Instructions
Quick Link for Internal Postings	https://howardcc.peopleadmin.com/postings/4392
EEO Statement