Student Experience Representative

University of North Texas; Denton (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

The University of North Texas is seeking a Student Experience Representative for the UNT One Stop. This role involves assisting students, families, and customers in navigating admissions, financial aid, and other services while ensuring a positive experience.

The ideal candidate should have experience in a service-oriented environment, excellent communication skills, and a commitment to fostering student success. The position requires both independent and collaborative work, as well as proficiency in Microsoft Office.

Qualifications

• At least one year of experience working with students or customers in a service-oriented environment.
• Demonstrated commitment to improving the student experience.
• Ability to deliver exceptional customer service.

Responsibilities

• Provide direct assistance to students, families, and customers via phone, in-person, or virtual channels.
• Guide students through admissions, enrollment, financial aid processes.
• Analyze and compile administrative data to research solutions.

Skills

Excellent interpersonal skills

Strong problem-solving abilities

Proficiency in Microsoft Office

Strong attention to detail

Organizational abilities

Job description

Position Overview

The Student Experience Representative at the UNT One Stop provides direct assistance to students, families, and customers, guiding them through admissions, enrollment, financial aid, student accounts, and financial literacy processes. The role proactively solves complex situations through direct intervention and collaboration across teams, departments, and divisions, ensuring a simplified and progressive student experience.

Job Duties

• Provide direct assistance to students, families, and customers via phone, in‑person, or virtual channels.
• Guide students through admissions, enrollment, financial aid, student accounts, and financial literacy processes, proactively solving complex situations.
• Analyze and compile administrative data from multiple sources to research solutions and collaborate with internal and external partners.
• Promote a positive work environment and demonstrate respect, flexibility, open‑mindedness, and kindness in all interactions.
• Utilize the CRM database to assist students and track requests across the student lifecycle.
• Create and route whole‑student cases, utilizing available tools and following up or escalating as appropriate.
• Comply with all university policies, rules, and regulations, including regular attendance and punctuality.
• Participate in ongoing training on federal, state, and institutional regulations and policies.
• Engage in outreach initiatives to promote awareness of UNT One Stop services.
• Champion student success by cultivating a streamlined student experience.

Minimum Qualifications

At least one year of experience working with students or customers in a service‑oriented environment.

Knowledge, Skills, and Abilities

Excellent interpersonal, written, and verbal communication skills; strong problem‑solving, multi‑tasking, and organizational abilities; proficiency in Microsoft Office and student administrative systems; unwavering passion for helping others; demonstrated commitment to improving the student experience systemically.

Preferred Qualifications

Ability to deliver exceptional customer service to a large customer base while remaining agile; consistent exceptional service across in‑person, phone, virtual, and electronic communications; ability to work independently and collaboratively; strong attention to detail and analytical skills; adaptability to a fast‑paced organization.

Physical Requirements

Communicates with others to exchange information; lifts and moves objects up to 20 pounds; sedentary work that primarily involves sitting or standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday‑Friday 8 a.m.–5 p.m., with overtime as needed. State Security Sensitive status.

Benefits

For information regarding our benefits.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit—and takes action to prevent—discrimination, harassment, and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities. The System promptly investigates complaints of discrimination and harassment and takes remedial action when appropriate.