Student Experience Navigator

University of North Texas; Denton (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

The University of North Texas is seeking a Student Experience Representative for the UNT One Stop. This role involves assisting students, families, and customers in navigating admissions, financial aid, and other services while ensuring a positive experience.

The ideal candidate should have experience in a service-oriented environment, excellent communication skills, and a commitment to fostering student success. The position requires both independent and collaborative work, as well as proficiency in Microsoft Office.

Qualifications

• At least one year of experience working with students or customers in a service-oriented environment.
• Demonstrated commitment to improving the student experience.
• Ability to deliver exceptional customer service.

Responsibilities

• Provide direct assistance to students, families, and customers via phone, in-person, or virtual channels.
• Guide students through admissions, enrollment, financial aid processes.
• Analyze and compile administrative data to research solutions.

Skills

Excellent interpersonal skills

Strong problem-solving abilities

Proficiency in Microsoft Office

Strong attention to detail

Organizational abilities

Job description

The University of North Texas is seeking a Student Experience Representative for the UNT One Stop. This role involves assisting students, families, and customers in navigating admissions, financial aid, and other services while ensuring a positive experience.

The ideal candidate should have experience in a service-oriented environment, excellent communication skills, and a commitment to fostering student success. The position requires both independent and collaborative work, as well as proficiency in Microsoft Office.