Student Experience & Family Support Specialist

Sotheby's Institute of Art; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Shift meals

Chaperone events

Job summary

Edconic invites applications for a Student Services Representative in its Pre-College program. The role serves as the primary point of contact for students and parents, coordinating information flow between families, staff, and faculty, and ensuring accurate real-time updates.

The SSR will handle clerical duties, attendance, and outreach, with a focus on safety, organization, and a welcoming campus environment for high school students in New York.

Qualifications

• Must exercise initiative, professionalism, sound judgement and discretion.
• Comfortable engaging with colleagues of all levels.
• Have an outgoing disposition and an enthusiasm for working with high school students.
• Establishes a nurturing, inclusive community and encourages positive self-expression.
• General knowledge of the principles of organization and administration.
• Comfortable enforcing policies and procedures and assuming leadership roles; Must be able to work autonomously while thriving in a team environment.
• Ability to adapt to changing demands, deadlines, and responsibilities.
• Possess a keen interest in New York City culture and is comfortable exploring it with students.

Responsibilities

• Greeting and welcoming students and providing parents and students with accurate information regarding classes, locations and events taking place on campus.
• Answering phone and email inquiries with the highest professional standards.
• Perform daily attendance checks.
• Email parent & guardians regarding unaccounted day students who are missing from class.
• If missing student is residential, student must be located.
• Check dorm room, check classroom, contact roommate, call mobile phone.
• After 30 – 45, parent/guardian must be informed.
• Run Missing Student Report for Missing Student Protocol in a prompt and efficient manner, looping in the appropriate staff members when necessary.
• Pastoral notes creation in Orah on student profiles.
• Attend weekly WD staff meetings.
• Other duties may be assigned.

Skills

Initiative

Professionalism

Outgoing personality

Community building

Autonomy in team setting

Adaptability

Interest in NYC culture

Tools

Microsoft Office Suite

Orah

Pronto

Job description

Edconic invites applications for a Student Services Representative in its Pre-College program. The role serves as the primary point of contact for students and parents, coordinating information flow between families, staff, and faculty, and ensuring accurate real-time updates.

The SSR will handle clerical duties, attendance, and outreach, with a focus on safety, organization, and a welcoming campus environment for high school students in New York.