Pre-College Student Services Coordinator

Cambridge Information Group Inc; Rochester (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Shift meals

Flexible schedule

Salary of $18 per hour

Job summary

Edconic seeks a Student Services Representative (SSR) for the Pre-College program in Rochester, MN, to serve as the primary contact for students and parents, ensuring smooth communication between families, staff, and faculty.

The role involves clerical duties, attendance checks, responding to inquiries, coordinating with residential life, and assisting with missing student protocols; shifts include early mornings to evenings; housing is not provided; prior youth or customer service experience

Qualifications

• Must be legally authorized to work in the United States.
• 1+ year work experience (summer camp, boarding school, college campus, etc.).
• Previous customer service-related experience preferred.
• Previous experience with youth in residential programs on the administrative supportive level.
• Experience with Microsoft Office Suite, Orah, Pronto.
• Three references are required.

Responsibilities

• Greet and welcome students and provide parents with accurate information about classes, locations and events.
• Answer phone and email inquiries with professional standards.
• Perform daily attendance checks.
• Email parents/guardians regarding unaccounted day students.
• Locate missing residential students by checking dorms, classrooms and contacting roommates.
• Inform parent/guardian after 30–45 minutes if a student is missing.
• Run Missing Student Report and coordinate with staff.
• Create pastoral notes in student profiles.
• Attend weekly WD staff meetings.
• Other duties as assigned.

Skills

Initiative

Professionalism

Judgement

Discretion

Communication

Teamwork

Student interaction

Organizational skills

Policy enforcement

Autonomy

Tools

Microsoft Office Suite

Orah

Pronto

Job description

Edconic seeks a Student Services Representative (SSR) for the Pre-College program in Rochester, MN, to serve as the primary contact for students and parents, ensuring smooth communication between families, staff, and faculty.

The role involves clerical duties, attendance checks, responding to inquiries, coordinating with residential life, and assisting with missing student protocols; shifts include early mornings to evenings; housing is not provided; prior youth or customer service experience