Student Event Ticketing Agent

University of Northwestern - St. Paul; Saint Paul (MN); On-site; USD 16,000 - 19,000; Part time

Job summary

University of Northwestern – St. Paul is seeking a Student: Ticket Office Agent to help customers purchase tickets for on- and off-campus events. The role requires providing exceptional service in person, by phone, and via email, with ticket sales, exchanges, and will-call distribution handled through our ticketing system.

Hours per week range from 5 to 15. The position supports campus events, including evenings and weekends, and involves light administrative tasks and Lost and Found duties.

Qualifications

• Ability to interact with a variety of individuals in a professional, tactful and courteous manner.
• Strong interpersonal and customer service skills.
• Maintain a growing, personal relationship with Jesus Christ and uphold Northwestern’s mission.

Responsibilities

• Provide exceptional customer service to patrons in person, by phone, and through email, assisting with ticket purchases, event information, and general inquiries.
• Process ticket sales, exchanges, and will-call distribution using ticketing software and procedures.
• Support ticket office operations during campus and community events, including evenings and weekends as needed.
• Maintain knowledge of campus events, venues, and ticketing policies to assist customers effectively.
• Respond to incoming phone calls, emails, and online inquiries in a professional and timely manner.
• Assist with general administrative tasks, including record keeping, data entry, and office organization.
• Manage Lost and Found processes, documenting, storing, and returning items to customers.
• Perform other duties as requested or assigned.

Skills

Independent & Teamwork

Confidentiality

Organizational Skills

Technical Proficiency

Written & Verbal Communication

Punctuality & Initiative

Background Check

Flexibility

Job description

University of Northwestern – St. Paul is seeking a Student: Ticket Office Agent to help customers purchase tickets for on- and off-campus events. The role requires providing exceptional service in person, by phone, and via email, with ticket sales, exchanges, and will-call distribution handled through our ticketing system.

Hours per week range from 5 to 15. The position supports campus events, including evenings and weekends, and involves light administrative tasks and Lost and Found duties.