Student Enrollment Services Specialist — Admissions & Records

Monash University; Schriever (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Fletcher Technical Community College in Schriever, LA, is seeking an experienced Enrollment Services/Administrative professional. You will be the first contact for guests and students, directing visitors and handling Tier 1 questions on enrollment, registration, billing, and general information.

You will support Enrollment Management directors, review student accounts, manage admissions documents and financial aid awards, maintain secure records, and ensure CRM data integrity for audits and

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience in higher education or admissions is preferred.
• Strong client-facing communication and data handling skills.
• Commitment to confidentiality and accuracy when managing student records.

Responsibilities

• Be the first contact for guests and students seeking information on enrollment, registration, billing, bookstore, and general inquiries.
• Support Enrollment Management directors with daily operations and student account needs.
• Review student accounts to identify and correct academic and financial aid errors and verify eligibility.
• Enter admissions documents and add financial aid awards; assist with LOSFA billing.
• Scan, organize, and file student documents; maintain secure, accurate records.
• Ensure data integrity in the CRM and support internal audits with Institutional Research and Enrollment Services.
• Participate in graduation, open houses, convocation, committees, and professional development activities.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Organizational skills

Problem solving

Independence

Office software

CRM familiarity

Education

Bachelor’s degree

Associate’s degree

10+ years experience (equivalent)

Tools

CRM

Student Information Systems

Microsoft Office

Job description

Fletcher Technical Community College in Schriever, LA, is seeking an experienced Enrollment Services/Administrative professional. You will be the first contact for guests and students, directing visitors and handling Tier 1 questions on enrollment, registration, billing, and general information.

You will support Enrollment Management directors, review student accounts, manage admissions documents and financial aid awards, maintain secure records, and ensure CRM data integrity for audits and