Enrollment Services Coordinator

Sowela Technical Community College; Schriever, Northern (LA, KY); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

retirement

multiple medical insurance options

supplemental insurances (dental, term,

disability, accident, vision, etc.)

Tax Saver Flexible Benefits Plan

holidays (14 per year)

generous annual and sick leave and EAP

Job summary

Fletcher Technical Community College in Schriever, LA is seeking an Enrollment Services Coordinator to greet guests and students, answer enrollment questions, and guide them through registration, billing, and financial aid processes. You’ll partner with Enrollment Management to support student accounts and maintain accurate records in the CRM and SIS.

This role emphasizes data integrity, confidentiality, and timely service, with opportunities to participate in campus events and professional

Qualifications

• 10+ years of relevant experience, or an Associate’s degree with 5 years of experience, or a Bachelor’s degree (which may substitute for the 10+ years).
• Strong customer service and interpersonal skills with a friendly, professional demeanor.
• Excellent written and oral communication abilities.
• High attention to detail, accuracy, and confidentiality when handling student data and records.
• Solid organizational, problem-solving, and prioritization skills; able to work independently in a fast-paced environment.
• Proficiency with office software and willingness to learn college systems (CRM, student information systems, etc.).

Responsibilities

• Serve as the first point of contact for guests, prospective students, and current students visiting Enrollment Services; direct visitors and address Tier 1 questions on enrollment, registration, billing, bookstore, and general information.
• Support all Enrollment Management directors with day-to-day operations and student account needs.
• Review student accounts to identify and correct academic and financial aid errors; verify registration and financial aid eligibility.
• Enter admissions documents, add financial aid awards, and assist with billing to LOSFA.
• Scan, organize, and file student documents; maintain accurate, secure, and compliant student records.
• Ensure data integrity in the CRM system and support internal audits with Institutional Research and Enrollment Services.
• Participate in graduation, open houses, convocation, committees, and professional development activities.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Confidentiality

Organizational skills

Problem solving

Independence

Office software

CRM familiarity

Education

Bachelor’s degree

Associate’s degree

Tools

CRM software

Student information systems

Job description

Enrollment Services Coordinator Job no: 495718 Closes: Work Type: Staff Full-Time Locations: Schriever, LA Categories: Admissions, Administrative Support, Education

College: Fletcher Technical Community College

Department: Enrollment

Sub department: Admissions & Financial Aid

Type of Appointment: Unclassified - Administrative/Staff

Salary: $40,000

What You'll Do:

• Serve as the first point of contact for guests, prospective students, and current students visiting Enrollment Services; direct visitors and address Tier 1 questions on enrollment, registration, billing, bookstore, and general information.
• Support all Enrollment Management directors with day-to-day operations and student account needs.
• Review student accounts to identify and correct academic and financial aid errors; verify registration and financial aid eligibility.
• Enter admissions documents, add financial aid awards, and assist with billing to the Louisiana Office of Student Financial Assistance (LOSFA).
• Scan, organize, and file student documents; maintain accurate, secure, and compliant student records.
• Ensure data integrity in the Customer Relationship Management (CRM) system and support internal audits with Institutional Research and Enrollment Services.
• Participate in graduation, open houses, convocation, committees, and professional development activities.

Required Qualifications:

• 10+ years of relevant experience, or an Associate’s degree with 5 years of experience, or a Bachelor’s degree (which may substitute for the 10+ years).
• Strong customer service and interpersonal skills with a friendly, professional demeanor.
• Excellent written and oral communication abilities.
• High attention to detail, accuracy, and confidentiality when handling student data and records.
• Solid organizational, problem-solving, and prioritization skills; able to work independently in a fast-paced environment.
• Proficiency with office software and willingness to learn college systems (CRM, student information systems, etc.).

Preferred Qualifications:

• Experience in higher education enrollment, admissions, financial aid, or student services.
• Familiarity with financial aid processes, student billing, or state aid reporting (e.g., LOSFA).
• Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision.

Why This Role Matters:

You’ll help students navigate critical enrollment steps, ensure their records and aid are accurate, and create a welcoming, efficient experience that reflects the college’s commitment to student success.

Benefits:

Benefits offered include

• retirement
• multiple medical insurance options
• supplemental insurances (dental, term life, disability, accident, vision, etc.)
• Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses)
• holidays (14 per year, typically includes longer break at Christmas)
• generous annual (vacation) and sick leave benefits and Employee Assistance Program

Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. Fletcher Technical Community College is an equal opportunity/equal access employer. Fletcher Technical Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.