Student Enrollment Navigator

Nolapublicschools; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

NOLA Public Schools in New Orleans seeks a Student Enrollment Advisor to assist families enrolling in city public and participating non-public schools. The role focuses on early childhood eligibility verification, waitlist management, and virtual enrollment support via phone, text, email, or video appointments.

You will use Salesforce to track applications, maintain privacy, and support Enrollment Coordinators and Family Resource Centers.

Qualifications

• 2 years of customer service experience.
• High School Diploma required.
• Ability to assist families with enrollment via phone/text/email/virtual appointments.

Responsibilities

• Provides students and families with information regarding citywide school choice and enrollment procedures.
• Provides exemplary customer service, answering calls and emails promptly.
• Conducts virtual appointments for families seeking enrollment assistance.
• Maintains student data in Salesforce in line with privacy laws and district standards.
• Escalates concerns to the Executive Director of Family Services when needed.
• Performs other enrollment-related duties as required.

Skills

Customer service

Education

High School Diploma

Tools

Salesforce

Job description

NOLA Public Schools in New Orleans seeks a Student Enrollment Advisor to assist families enrolling in city public and participating non-public schools. The role focuses on early childhood eligibility verification, waitlist management, and virtual enrollment support via phone, text, email, or video appointments.

You will use Salesforce to track applications, maintain privacy, and support Enrollment Coordinators and Family Resource Centers.