Student Enrollment Coordinator

NOLA Public Schools; New Orleans (LA); On-site; USD 45,000 - 72,000; Full time

Job summary

NOLA Public Schools seeks a Student Enrollment Coordinator to manage enrollment placements for New Orleans public schools in the unified Early Childhood and K-12 system. The role includes new admissions, readmissions, eligibility verifications, waitlist management, and outreach at Family Resource Centers.

Responsibilities cover guiding families through the enrollment process, providing interpretation/translation as needed, and maintaining accurate records using Salesforce and Avela.

Qualifications

• A minimum of 48 college credited hours required.
• 3 years of customer service experience required.
• Bilingual (English/Spanish) skills preferred.

Responsibilities

• Coordinate enrollment placements for students and families entering New Orleans public schools.
• Verify eligibility and manage waitlists for Early Childhood enrollment.
• Advise families and provide information on citywide school choice and enrollment processes.
• Maintain records and use enrollment platforms (Salesforce, Avela) in alignment with district standards.

Skills

Customer service

Bilingual (English/Spanish)

Education

48 college credits

Job description

NOLA Public Schools Vision

The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success.

Position Summary

TheStudentEnrollment Coordinator(SEC) willbe responsible forcoordinating enrollment placements forstudents and families who enroll at any New Orleans publicschoolparticipatingin the unifiedEarly Childhood and K-12enrollment systems.StudentEnrollment Coordinatorswill perform all direct enrollment services, includingnewadmissions, readmissions; early childhood eligibility verifications, placements, and waitlist management; andassistvisitors with auxiliary student services such as issuing work permits andcommunity/student outreach.The Student Enrollment Coordinatorwill need to be comfortable rotating and traveling between various Family Resource Center locations.

Essential Duties and Responsibilities

Communication-The SEC will:

• Adhere toall Family Resource Center protocols, including providingexceptionalcustomer serviceandmaintainingaccuraterecords of incomingvisitors;
• Communicate highly effectiveoral, written,and digitalcommunication expectationstofamilies;
• Maintain Family Servicesexpectations forphone andvirtual calls,emails,tickets/cases, andenrollment systems (Avela,Calendly,Salesforce, Omni-Channel, Microsoft Teams, Zoom);
• Adhere to team/department expectationsutilizedfor current and/or future enrollmentimplementations;
• Provide interpretation/translation services tofamilies,whenappropriate.

Early ChildhoodEnrollment–The SEC will:

• Providefamilies with objective, informed informationregardingEarly Childhood enrollment options,supporttheEarly Childhoodapplication process,andassistfamilies withwaitlist;
• Determineapplicant eligibility for publicly funded early childhood seats by learning and understanding eligibility criteria and verifying income, residency, and other legal documents againstthosecriteria;
• DocumenteveryEarly Childhood account/application to reflect currentfamilySNAP, verification, and in-person and virtual communicationstatuses;
• Successfullyverify<95% ofassignedEarly Childhood applications and application documentsbased on team expectations andEC local, state, and federal verification categories.

K-12 Enrollment–The SEC will:

• Providestudents and families with objective, informed informationregardingcitywide school choice, performingsupportof the application process, and managing mid-year and pre-year school placements for families moving to the city throughout theyear;

Community,Student, andFamily Outreach–The SEC will:

• Participateinoccasionalevenings and/or weekend enrollment events providing supportforenrollment activities for New Orleans families and students throughout theyear;
• SECs will attendscheduledoutreach activities per fiscal year(virtualor in-person);
• Escalate parent and student concerns as needed to management, in coordination with district accountability offices and standards.

Coordination –The SEC will:

• Ensure FamilyResourceCentersarewelcoming, organized, andmaintained, including keeping a tidy workenvironment;
• Maintainsconscientious studentdatausing Salesforce and Avela enrollment platforms, in alignment with district standards and State and local student privacylaws;
• Internalizes and implementsall district guidelinespertaining toenrollmentproceduresandparent rights and responsibilities, including State and local guidance on specific student populations, such as students with special needs, limited Englishproficiency,and early childhood educationstudents;
• Escalates parent and student concerns as needed to theExecutiveDirector of Family Services, in coordination with district accountability offices andstandards;
• Performsadditionalstudent services as needed, including calls and text messages, attendance at community events, work permitissuance;
• Attendsstaff and other districtmeetings asnecessary;
• Performs other duties asrequired.

Educational Background

• A minimum of 48 college credited hoursrequired.
• 3years of customer service experiencerequired.
• Bilingual (English/Spanish) skills preferred.

Other Knowledge, Skills, and Abilities

• Possesses a valid Louisiana Driver’s license without any restrictions that precludes driving on the job, will be a continuousrequirement;
• Knowledge ofvarious servicesavailablein the local community.

$45,400 - $72,110 a year

Salary Offers

Our salary offers reflect a commitment to equity and transparency. Each offer is determined by education, years of experience, and alignment with compensation across similar roles within the district.

Work Environment

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday;
• Required to exert physical effort in handling objects more than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is an office/school setting.

Performance Evaluation

The employee will be evaluated based on the above position using either two methods: via COMPASS/LEADS or a NOLA-PS evaluating instrument. If the employee holds an Educational Leadership certification, he/she will be evaluated via COMPASS/LEADS to ensure renewal of certification.

EEOC Statement

NOLA Public Schools is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.