Student Enrollment Advisor

Nola-Public-Schools; New Orleans (LA); On-site; USD 30,000 - 48,000; Full time

Job summary

NOLA Public Schools in New Orleans seeks a Student Enrollment Advisor to support families enrolling in citywide options. You will handle early childhood eligibility, waitlist management, and virtual assistance via phone, text, and email.

You will maintain student data in Salesforce, verify income and residency, and assist Enrollment Coordinators and Family Resource Centers. Some evenings or weekend enrollment events may be required.

Qualifications

• High School Diploma is required.
• 2 years of customer service experience required.

Responsibilities

• Provides students and families with information about citywide school options and supports the enrollment process.
• Answers calls and emails with exemplary customer service.
• Conducts virtual appointments for families seeking enrollment assistance.
• Maintains student data in Salesforce in line with district standards and privacy laws.
• Verifies eligibility criteria and documents for Early Childhood seats.
• Documents Early Childhood accounts reflecting status and communication.
• Escalates parent and student concerns as needed to leadership.
• Performs other enrollment-related duties, including community events and occasional evenings/weekends.

Skills

Customer service

Education

High School Diploma

Job description

NOLA Public Schools Vision

The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success.

Position Summary

The Student Enrollment Advisor will be responsible for serving students and families who enroll at any New Orleans public and non-public schools participating in the unified enrollment system. The Student Enrollment Advisor will primarily be responsible for early childhood eligibility verification, waitlist management, virtual assistance to families in need of enrollment services (i.e. phone, text, email, virtual appointments) and providing back-of-house support to Student Enrollment Coordinators and Family Resource Centers.

Essential Duties and Responsibilities

• Provides students and families with objective, informed information regarding citywide school choice, performing back-of-house support of the application process;
• Provides exemplary customer service, answering incoming calls and timely response of emails;
• Conducts virtual appointments for families seeking enrollment assistance;
• Maintains conscientious student data using SalesForce, a student information platform, in alignment with district standards and State and local student privacy laws;
• Internalizes and implements all district guidelines pertaining to enrollment procedures and parent rights and responsibilities, including State and local guidance on specific student populations, such as students with special needs, limited English proficiency, and early childhood education students;
• Determines applicant eligibility for publicly funded early childhood seats by learning and understanding eligibility criteria and verifying income, residency, and other legal documents against those criteria;
• Document every Early Childhood account/application to reflect current family SNAP, verification, and in-person and virtual communication statuses;
• Successfully verify < 95% of assigned Early Childhood applications and application documents based on team expectations and EC local, state, and federal verification categories;
• Escalates parent and student concerns as needed to the Executive Director of Family Services, in coordination with district accountability offices and standards;
• Performs additional student services as needed including attendance at community events;
• Requires participation in occasional evenings and/or weekend enrollment events providing support for enrollment activities for New Orleans families and students throughout the year;
• Attends staff and other district meetings as necessary;
• Provides administrative support to the Executive Director of Family Services and assists Student Enrollment Coordinators as needed;
• Performs other duties as required.

Educational Background

• High School Diploma required;
• 2 years of customer service experience required.

$30,400 - $47,610 a year

Salary Offers

Our salary offers reflect a commitment to equity and transparency. Each offer is determined by education, years of experience, and alignment with compensation across similar roles within the district.

Work Environment

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday;
• Required to exert physical effort in handling objects more than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

Normal setting for this job is an office/school setting.

Performance Evaluation

The employee will be evaluated based on the above position using either two methods: via COMPASS/LEADS or a NOLA-PS evaluating instrument. If the employee holds an Educational Leadership certification, he/she will be evaluated via COMPASS/LEADS to ensure renewal of certification.

EEOC Statement

NOLA Public Schools is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.