Student Enrollment Coordinator

NOLA Public Schools; New Orleans (LA); Presencial; USD 45.000 - 72.000; Jornada completa

Descripción de la vacante

NOLA Public Schools in New Orleans seeks a diligent Student Enrollment Coordinator to manage enrollment placements for families across city schools. You will handle new admissions, readmissions, eligibility verifications for early childhood seats, and waitlist management while traveling between Family Resource Center locations.

You will provide interpretation services, explain enrollment options, verify documents, and maintain accurate records in Salesforce and Avela.

Formación

• Minimum of 48 college credits.
• 3 years of customer service experience required.
• Bilingual (English/Spanish) preferred.

Responsabilidades

• Adhere to Family Resource Center protocols and maintain accurate visitor records.
• Assist families with Early Childhood enrollment options and eligibility verification.
• Verify income, residency, and documents against criteria.
• Maintain and document enrollment statuses in Salesforce and Avela.
• Provide interpretation/translation services to families when appropriate.
• Communicate outcomes and next steps to families clearly.
• Occasionally support evening and weekend enrollment events.

Conocimientos

Customer service experience

Bilingual English/Spanish

Educación

48 college credits hours

Descripción del empleo

NOLA Public Schools Vision

The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success.

Position Summary

The Student Enrollment Coordinator (SEC) will be responsible for coordinating enrollment placements for students and families who enroll at any New Orleans public school participating in the unified Early Childhood and K-12 enrollment systems. Student Enrollment Coordinators will perform all direct enrollment services, including new admissions, readmissions; early childhood eligibility verifications, placements, and waitlist management; and assist visitors with auxiliary student services such as issuing work permits and community/student outreach. The Student Enrollment Coordinator will need to be comfortable rotating and traveling between various Family Resource Center locations.

Essential Duties and Responsibilities

• Adhere to all Family Resource Center protocols, including providing exceptional customer service and maintaining accurate records of incoming visitors;

• Communicate highly effective oral, written, and digital communication expectations to families;

• Maintain Family Services expectations for phone and virtual calls, emails, tickets/cases, and enrollment systems (Avela, Calendly, Salesforce, Omni-Channel, Microsoft Teams, Zoom);

• Adhere to team/department expectations utilized for current and/or future enrollment implementations;

• Provide interpretation/translation services to families, when appropriate.

• Provide families with objective, informed information regarding Early Childhood enrollment options, support the Early Childhood application process, and assist families with waitlist;

• Determine applicant eligibility for publicly funded early childhood seats by learning and understanding eligibility criteria and verifying income, residency, and other legal documents against those criteria;

• Document every Early Childhood account/application to reflect current family SNAP, verification, and in-person and virtual communication statuses;

• Successfully verify <95% of assigned Early Childhood applications and application documents based on team expectations and EC local, state, and federal verification categories.

• Provide students and families with objective, informed information regarding citywide school choice, performing support of the application process, and managing mid-year and pre-year school placements for families moving to the city throughout the year;

• Participate in occasional evenings and/or weekend enrollment events providing support for enrollment activities for New Orleans families and students throughout the year;

• SECs will attend scheduled outreach activities per fiscal year (virtual or in-person);

• Escalate parent and student concerns as needed to management, in coordination with district accountability offices and standards;

• Ensure Family Resource Centers are welcoming, organized, and maintained, including keeping a tidy work environment;

• Maintain conscientious student data using Salesforce and Avela enrollment platforms, in alignment with district standards and State and local student privacy laws;

• Internalize and implement all district guidelines pertaining to enrollment procedures and parent rights and responsibilities, including State and local guidance on specific student populations, such as students with special needs, limited English proficiency, and early childhood education students;

• Escalate parent and student concerns as needed to the Executive Director of Family Services, in coordination with district accountability offices and standards;

• Performs additional student services as needed, including calls and text messages, attendance at community events, work permit issuance;

• Attends staff and other district meetings as necessary;

• Performs other duties as required.

Educational Background

• A minimum of 48 college credited hours required.

• 3 years of customer service experience required.

• Bilingual (English/Spanish) skills preferred.

Other Knowledge, Skills, and Abilities

• Possesses a valid Louisiana Driver’s license without any restrictions that precludes driving on the job, will be a continuous requirement;

• Knowledge of various services available in the local community.

$45,400 - $72,110 a year

Salary Offers

Our salary offers reflect a commitment to equity and transparency. Each offer is determined by education, years of experience, and alignment with compensation across similar roles within the district.

Work Environment

Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday;

- Required to exert physical effort in handling objects more than 30 pounds rarely;

- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals) rarely;

- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

- Normal setting for this job is an office/school setting.

Performance Evaluation

The employee will be evaluated based on the above position using either two methods: via COMPASS/LEADS or a NOLA-PS evaluating instrument. If the employee holds an Educational Leadership certification, he/she will be evaluated via COMPASS/LEADS to ensure renewal of certification.

EEOC Statement

NOLA Public Schools is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.