Student Enrollment Coordinator

Orleans Parish School Board; New Orleans (LA); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

NOLA Public Schools is seeking a Student Enrollment Coordinator to coordinate enrollment placements for students and families across New Orleans public schools. The role involves direct enrollment services, eligibility verifications, waitlist management, and assisting with work permits and outreach.

Travel between Family Resource Center locations is required. Ideal candidates will have 48 college credit hours, at least 3 years of customer service experience, and preferably bilingual

Formación

• Minimum of 48 college credit hours required.
• 3 years of customer service experience required.
• Bilingual English/Spanish skills preferred.

Responsabilidades

• Coordinate enrollment placements for students and families in K-12 enrollment systems.
• Maintain accurate visitor records and provide excellent customer service.
• Use Salesforce and Avela enrollment platforms for data management.
• Attend community events and perform related student services as needed.

Conocimientos

Customer service

Educación

48 college credit hours

3 years of customer service experience

Bilingual English/Spanish (preferred)

Descripción del empleo

NOLA Public Schools Vision
The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success.

NOLA Public Schools Vision
The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success.

Position Summary

TheStudentEnrollment Coordinator(SEC) willbe responsible forcoordinating enrollment placements forstudents and families who enroll at any New Orleans publicschoolparticipatingin the unifiedEarly Childhood and K-12enrollment systems.StudentEnrollment Coordinatorswill perform all direct enrollment services, includingnewadmissions, readmissions; early childhood eligibility verifications, placements, and waitlist management; andassistvisitors with auxiliary student services such as issuing work permits andcommunity/student outreach.The Student Enrollment Coordinatorwill need to be comfortable rotating and traveling between various Family Resource Center locations.

Essential Duties And Responsibilities

Communication-The SEC will:

• Adhere toall Family Resource Center protocols, including providingexceptionalcustomer serviceandmaintainingaccuraterecords of incomingvisitors;
• Communicate highly effectiveoral, written,and digitalcommunication expectationstofamilies;
• Maintain Family Servicesexpectations forphone andvirtual calls,emails,tickets/cases, andenrollment systems (Avela,Calendly,Salesforce, Omni-Channel, Microsoft Teams, Zoom);
• Adhere to team/department expectationsutilizedfor current and/or future enrollmentimplementations;
• Provide interpretation/translation services tofamilies,whenappropriate.

Early ChildhoodEnrollment-The SEC will:

• Providefamilies with objective, informed informationregardingEarly Childhood enrollment options,supporttheEarly Childhoodapplication process,andassistfamilies withwaitlist;
• Determineapplicant eligibility for publicly funded early childhood seats by learning and understanding eligibility criteria and verifying income, residency, and other legal documents againstthosecriteria;
• DocumenteveryEarly Childhood account/application to reflect currentfamilySNAP, verification, and in-person and virtual communicationstatuses;

Successfullyverify<95% ofassignedEarly Childhood applications and application documentsbased on team expectations andEC local, state, and federal verification categories.

K-12 Enrollment-The SEC will:

• Providestudents and families with objective, informed informationregardingcitywide school choice, performingsupportof the application process, and managing mid-year and pre-year school placements for families moving to the city throughout theyear;

Community,Student, andFamily Outreach-The SEC will:

• Participateinoccasionalevenings and/or weekend enrollment events providing supportforenrollment activities for New Orleans families and students throughout theyear;
• SECs will attendscheduledoutreach activities per fiscal year(virtualor in-person);
• Escalate parent and student concerns as needed to management, in coordination with district accountability offices and standards.

Coordination -The SEC will:

• Ensure FamilyResourceCentersarewelcoming, organized, andmaintained, including keeping a tidy workenvironment;
• Maintainsconscientious studentdatausing Salesforce and Avela enrollment platforms, in alignment with district standards and State and local student privacylaws;
• Internalizes and implementsall district guidelinespertaining toenrollmentproceduresandparent rights and responsibilities, including State and local guidance on specific student populations, such as students with special needs, limited Englishproficiency,and early childhood educationstudents;
• Escalates parent and student concerns as needed to theExecutiveDirector of Family Services, in coordination with district accountability offices andstandards;
• Performsadditionalstudent services as needed, including calls and text messages, attendance at community events, work permitissuance;
• Attends staff and other districtmeetings asnecessary;
• Performs other duties asrequired.

Educational Background

• A minimum of 48 college credited hoursrequired.
• 3years of customer service experiencerequired.
• Bilingual (English/Spanish) skills preferred

Other Knowledge, Skills, And Abilities

• Possesses a valid Louisiana Driver’s license without any restrictions that precludes driving on the job, will be a continuousrequirement;
• Knowledge ofvarious servicesavailable in the local community.

Salary Offers

Our salary offers reflect a commitment to equity and transparency. Each offer is determined by education, years of experience, and alignment with compensation across similar roles within the district.

Work Environment

Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday;
• Required to exert physical effort in handling objects more than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is an office/school setting

Performance Evaluation

The employee will be evaluated based on the above position using either two methods: via COMPASS/LEADS or a NOLA-PS evaluating instrument. If the employee holds an Educational Leadership certification, he/she will be evaluated via COMPASS/LEADS to ensure renewal of certification.

EEOC Statement

NOLA Public Schools is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.