Student Employee IT

Hocking Technical College

Nelsonville (OH)

On-site

USD 17,000 - 18,000

Full time

45 hours ago

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Job summary

Hocking College in Nelsonville, Ohio is seeking a Student Employee IT to provide frontline support from the campus Helpdesk. You will assist with hardware/software deployment, troubleshooting, and IT operations to keep classrooms and labs running smoothly.

The role offers hands-on experience in a professional IT environment, with daily tasks that build customer-service skills and technical know-how while you continue your education and roles within the college.

Qualifications

Must be currently enrolled as a full‑time student at Hocking College.
Must meet SAP requirements and maintain a minimum GPA of 2.0.
Basic understanding of computer hardware, OS (Windows/macOS/Linux) and common software.
Strong problem-solving and customer-service orientation.
Excellent verbal and written communication; ability to work in a team and independently.

Responsibilities

Provide frontline IT support to end-users via email, phone, and in person.
Assist with installation, configuration, deployment, and maintenance of computer hardware and software.
Troubleshoot desktops, laptops, printers and mobile devices.
Assist with software updates, patches, and security fixes with IT staff.
Perform routine maintenance tasks such as disk cleanup and antivirus scans.

Skills

Customer service

Problem solving

Communication

Teamwork

Organization

Education

Enrolled as full-time student

Tools

Windows

macOS

Linux

IT ticketing systems

Job description

Join the Hocking College Team

Start Your Career at Hocking College Today!

Whether you are already a part of the Hocking College community and would like to advance your career, or are new to us and want to begin your journey – below are current opportunities accepting application materials.

Position: Student Employee IT Location: Nelsonville, OH
Job Id:986 # of Openings:1 IT Student Employment Salary: $12.00- $13.00

I.Position Purpose: The IT Student Employee provides essential frontline support to the Information Technology (IT) Department and plays a critical role in maintaining efficient, responsive technology services across campus. This position assists IT staff with technical support, equipment deployment, and operational tasks that ensure reliable access to technology resources for students, faculty, and staff. Serving as a primary point of contact through the IT Helpdesk and walk-in support, the IT Student Employee helps troubleshoot issues, deploy equipment, and maintain IT assets. By supporting daily operations, student employees enable full-time IT staff to focus on advanced technical responsibilities, strategic initiatives, and campus-wide projects. This role offers valuable hands‑on experience in a professional IT environment while contributing directly to the effectiveness and service excellence of campus technology operations.

II.Duties and Responsibilities:

Provide technical support to end-users via email, phone, and in-person interactions, addressing hardware, software, and network‑related issues in a timely and professional manner.
Assist with the installation, configuration, deployment, and maintenance of computer hardware, software, and peripheral devices.
Troubleshoot and resolve basic technical issues involving desktops, laptops, printers, mobile devices, and related equipment.
Support the deployment of software updates, system patches, and security fixes in collaboration with IT staff.
Perform routine system maintenance tasks, including disk cleanup, software updates, and antivirus scans.
Assist with unboxing, imaging, and deploying new computers and updating campus computer labs.
Organize and maintain IT storage areas and assist with inventory tracking of hardware, software licenses, and peripherals.
Coordinate and process e‑waste disposal and equipment recycling in accordance with institutional procedures.
Assist with the setup and configuration of audio‑visual equipment for meetings, presentations, and campus events.
Provide in‑class technical support to instructors experiencing projector, podium, or classroom technology issues.
Document technical procedures, troubleshooting steps, and resolutions to promote knowledge sharing and process improvement.
Adhere to IT policies, security standards, and best practices to protect the confidentiality, integrity, and availability of institutional information assets.
Remain informed of emerging technologies, industry trends, and IT support best practices.

III.Qualifications – Education, Experience, and Skills

Must be currently enrolled as a full‑time Hocking College student.
Must meet federal requirements for Satisfactory Academic Progress (SAP).
Must maintain a minimum cumulative GPA of 2.0.
Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and common software applications.
Strong problem‑solving skills with the ability to troubleshoot technical issues independently.
Excellent verbal and written communication skills with a strong customer‑service orientation.
Ability to work collaboratively in a team environment while managing assigned tasks independently.
Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast‑paced setting.
Demonstrated eagerness to learn and adapt to new technologies and processes.
Familiarity with IT service management tools or ticketing systems is preferred but not required.
Willingness and ability to complete all required training and professional development assigned by the supervisor, Human Resources, or the College.

Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).

Working at Hocking College

Nestled in the beautiful Hocking Hills region of Ohio, the campus environment is a unique combination of dedication to teaching, residential student life, innovative entrepreneurship, workforce development, and partnering with local communities.

Click the links below for a glimpse of who we are and how we do things:

Human Resources
Employee Benefits
Downloadable Resources

Our Mission

We serve as a pathway to prosperity, teaching and inspiring all who seek to learn, growing careers and changing lives.

Our mission is immeasurably enriched by the students, faculty and staff who bring diverse experiences and backgrounds to our campus. We believe that diversity comes in many flavors, not just those typically considered--race, religion, color, age, gender, national origin, sexual orientation, physical challenge, or marital status--but also in thought, political persuasion, physicality, and spirituality.

About Hocking College

Founded in 1968, Hocking College now serves more than 5,000 students. Set in the scenic town of Nelsonville, Ohio, the 2,300‑acre institution is rich in history , nature, art and culture. Hocking College also has the Perry Campus located in New Lexington, Ohio and the Logan Campus. In addition to the school’s on‑campus residents, who attend Hocking from throughout the United States and around the world, local students commute from all over Southwestern Ohio.

Hocking College offers more than 50 associate degree and certificate programs that provides students a hands‑on, quality educational experience that is flexible, affordable and applicable to their career goals.

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