Student Customer Service Specialist

Arizona State University; Tempe (AZ); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Hybrid work schedule

Cell phone reimbursement

Hands-on experience

Professional development plans

Networking with ASU leaders

Job summary

Arizona State University, through ASU Enterprise Partners, seeks a Student Customer Service Specialist to support Building Operations and daily office tasks year-round. The role involves greeting visitors, assisting with conference center and reception duties, and managing supplies and inventory while delivering excellent customer service.

Hours are 8:00 a.m.–5:00 p.m. Monday–Friday, with a hybrid work schedule.

Qualifications

• Student must be an ASU student pursuing a related degree and willing to learn.
• Ability to maintain confidentiality about university business and affiliates.
• Strong communication skills in person, written, and by phone.
• Able to work independently and as part of a team.

Responsibilities

• Assist with conference center desk, reception desk, and building operations.
• Greet and direct visitors and answer questions.
• Provide excellent customer service.
• Conduct daily deliveries and manage company vehicles and golf carts.
• Oversee inventory, restock, and ordering of supplies.
• Reserve and set up conference rooms according to standards.
• Provide basic audio-visual support and operate a multi-line phone system.
• Support special projects and other tasks as assigned.

Skills

Customer service

Communication

Excel

Microsoft Word

Teamwork

Confidentiality

Organization

Problem solving

Education

Currently enrolled ASU student

Tools

Excel

Microsoft Word

Job description

Student Customer Service Specialist

The Student Customer Service Specialist serves an important role in the daily operations of ASU Enterprise Partners (ASUEP) and its affiliates. The Student Customer Service Specialist position works within the Building Operations department and is responsible for completing multiple daily and weekly office tasks in support of ASUEP. This position is year-round. Hours available for this position are 8:00 a.m. - 5:00 p.m. Monday through Friday (shared hours).

What you’ll do

• Student hours will be arranged according to their school schedule and shared work with other students


• Assist with conference center desk, reception desk, and building operations


• Display professional demeanor at all times


• Greet and direct visitors and answer questions


• Provide excellent customer service


• Conduct daily deliveries


• Oversee all aspects of company vehicles and golf carts


• Oversee and conduct scheduled inventory/restock/ordering of all supplies


• Organize supply rooms, mail room, storage rooms and galley areas


• Responsible for all aspects of reserving conference rooms to ensure accuracy


• Ensure conference rooms are set according to customer standards for meetings and events


• Provide basic audio-visual support


• Operate a multi-line phone system, receiving and screening calls, re-directing caller as appropriate


• Provide parking validation for guests


• Assist with special projects


• Other tasks as requested or assigned

What you’ll need

• Collaborative style, combined with the ability and desire to work in a team-based environment


• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its affiliates and University business and confidential prospect information


• Strong collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone


• Ability to work both independently and as part of a team


• Problem solver who can take initiative and set priorities while being flexible


• Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies


• Ability to represent the institution well and possess an advocate’s belief in the vision of ASU as the New American University


• Attention to detail and thoroughness in completing assigned duties


• Highly organized and able to handle multiple projects


• Adept at navigating complex environments with evolving priorities and communication plans


• Knowledge of Excel and Microsoft Word

Relevant qualifications

A current student at Arizona State University pursuing a degree in a related field with a willingness to learn and ability to work well with others. Student must be willing to sign and abide by a confidentiality agreement. Student must possess a valid driver’s license and have a driving record in good standing, and be able and willing to safely drive company vehicles and golf carts as a requirement of the role.

Physical requirements

This position requires the ability to frequently operate a computer, keyboard, and standard office equipment. Employees must be able to regularly stand, walk, sit, communicate effectively, and hear. The role also requires the ability to lift, carry, and move up to 50 pounds as needed to support facilities operations, including shipping and receiving, inventory management, workspace moves and reconfigurations, conference center setup, and other related activities. Specific vision requirements include close vision, distance vision, and depth perception. Employees must be able to safely operate company vehicles and golf carts in support of job duties. Occasional early morning, evening, or extended hours may be required to support meetings, events, and operational needs.

Benefits

• Hybrid work schedule. We work from home two days a week!


• $30 bi-weekly cell phone reimbursement


• Hands-on experience in a professional environment


• Professional development plans


• Opportunity to network with ASUEP leaders and other ASU students


• Access to LinkedIn Learning and their 8,000+ courses


• Professional skills workshops

About ASU Enterprise Partners

ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty. ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions.

Mission

We serve ASU and one another with integrity, trust and compassion. We engage step up, own it, collaborate. We innovate. continuously, fearlessly, make decisions and take risks. We care that everyone feels respected and valued for who they are.

Equal Opportunity Statement

ASU Enterprise Partners is an Equal Opportunity Employer.

Who we are

Arizona State University has developed a new model for the American Research University creating an institution that is committed to excellence, access and impact. ASU measures itself by those it includes and how they succeed, not by those it excludes. ASU pursues research that contributes to the public good and assumes major responsibility for the economic, social and cultural vitality of the communities that surround it. In order to become that model for the New American University, ASU has undergone some radical changes over the last few years. Like many universities, it has added new buildings, hired new faculty and brought in new students. But, unlike many of its peers, ASU has also undertaken a massive reorganization of the institution. ASU has torn down walls between disciplines and encouraged collaboration among diverse units. ASU has altered the trajectory of the university and reevaluated the role that universities play in society, in the economy and in education at all levels. It has changed the relationship between ASU and the State of Arizona. ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty. ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions. Affiliates: The ASU Foundation for a New American University (ASUF) fosters partnerships between ASU and like-minded individuals, corporations and foundations who believe in ASU’s mission and provide resources for ASU to manifest its charter into meaningful impact. The ASU Outreach Hub is a nonprofit organization that supports the outreach and transactional needs of the ASU public enterprise through marketing and engagement solutions that advance the university and strengthen its brand. It specializes in paid media outreach, data-driven insights and outreach to alumni, donors and targeted corporations. ASURE is a nonprofit applied research and development lab component of ASU's public enterprise that partners with faculty across disciplines to extend ASU's reach and impact for national security innovation. NEWSWELL is a nonprofit organization dedicated to supporting and strengthening local news outlets. NEWSWELL is part of the ASU Media Enterprise at ASU. Skysong Innovations is ASU’s exclusive technology transfer and intellectual property management company responsible for the rapid and wide dissemination of ASU’s discoveries and inventions into the marketplace for the public good. University Realty receives, cultivates, advances and monetizes commercial and residential real estate to support the mission of Arizona State University. The goal of each and every transaction is to bring more resources and more revenue to the table for education. Additionally, ASU Enterprise Partners operates ASU RealmSpark, which acts as the venture capital arm of ASU and invests in charter-aligned sectors. It finds the best technology on the market and brings it to the university. It also sources the most promising ASU-affiliated companies and brings them to market. ASU Enterprise Partners employs a diverse team engaged in meaningful work, including fundraisers, designers, scholars, financial wizards, filmmakers, inventors, entrepreneurs and volunteers. Each member brings a different perspective to our vision, yet we share a mission to advance the most innovative university in the country. Advance your career, too. Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest. Roles often shift as passions are discovered. Employees and eligible dependents enjoy a comprehensive benefits package, including medical, dental and vision insurance; a 401(k) plan; and significant tuition reductions. Details about our comprehensive benefits are available here.