Student Customer Care Representative- SCO-E

Amica Mutual Insurance Company; Rhode Island; On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Flexible hours

Summer internship opportunities

Job summary

Amica Mutual Insurance Company in Lincoln, RI is seeking part-time Student Customer Care Representatives to join our call center team. This role offers flexible hours and the chance to gain professional experience while balancing school commitments.

We value diversity and a supportive environment. The position includes training, opportunities for internship, and a pathway to develop customer service and billing skills within a reputable mutual insurer.

Qualifications

• Must be currently enrolled in a high school or college undergraduate program.
• Strong written and verbal communication skills.
• Ability to prioritize tasks and multitask in a fast-paced environment.
• Customer service experience preferred.

Responsibilities

• Attend initial skills training.
• Become proficient in billing offerings and systems.
• Handle incoming calls to address customer questions and requests professionally.
• Recommend appropriate solutions and actions to customers.

Skills

Oral & written communication

Prioritization & multitasking

Problem-solving

Customer service experience

Microsoft Office proficiency

Education

High school or college undergraduate enrollment

Tools

Microsoft Office

Job description

Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it! As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office in Lincoln, RI is looking for part-time Student Customer Care Representatives.

Amica, consistently one of Providence Business News’ “Best Places to Work in Rhode Island,” is looking for candidates for part-time Student Customer Care Representatives in our call center, with the potential for summer internship opportunities.

We are seeking high school and college students looking for flexible hours and, more importantly, their first taste of a professional environment with an award-winning company. This position is a great way to acquire the necessary experience to excel in your future business career in a competitive job market. Those selected for this position will start during Winter break and continue during Spring semester.

This is a flexible, part-time position with a minimum commitment of 15 hours per week designed to work around your class schedule. The hourly rate for this position is $17.50/hr.

Responsibilities:

• Attend initial skills training
• Become proficient in billing offerings and systems
• Handle incoming calls to address customer questions and requests in a professional manner
• Recommend appropriate solutions, procedures and actions to customers

Qualifications:

• Must be currently enrolled in a high school or college undergraduate program
• Strong oral and written communication skills
• Ability to prioritize and multitask
• Problem-solving skills
• Proficient use of Microsoft Office products
• Customer service experience preferred

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

We pride ourselves on nurturing and activating curiosity, because what's best for our people is what's best for our business. Amica offers diverse and engaging career paths to fit your unique skill set, interests and abilities. For over 115 years, we’ve championed the idea that empathy is our best policy. At Amica, we’re more than an insurance company. We build relationships. Whether it’s the first call or the moment our customers need us most, we always show up with compassion. We create policies to fit our clients' needs, and find answers where they’re needed most. That’s insurance that works. You care about integrity, purpose and community. So do we. We’re looking for people who value mutual respect as much as we do. We want to welcome you to a culture where you feel you belong. Mutual Respect A culture of doing the right thing, brought to life by our deep commitment to volunteerism Empowered Growth Career-long support, including training, development and advancement opportunities Personally Invested Top-tier medical plans for physical and mental health, retirement, well-being and more Inside Track Security and stability reflected in our grow-from-within career development model Find the best fit.

Beyond the initial phone screen, you will meet with the hiring manager and additional members of the team as part of your interview process.